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Wednesday
Jun242015

Mapping to Protect Kenya’s Environment: the eMazingira Solution

 

Powerful new grassroots crowd-mapping tools have sprung up in the past few years across the global South, from Brazil’s Wikicrimes (www.wikicrimes.org) real-time crime mapping technology to the now famous Ushahidi (http://ushahidi.com) – a non-profit company making the free and open source Ushahidi software for information collection, visualization and interactive mapping – from its base in Kenya. They share some common features. All draw on the widespread use of mobile phones in the global South combined with growing access to the Internet, either through 3G mobile phone services, WiFi wireless connections, Internet centres or increasingly available broadband Internet services.

They then connect the mobile phones to the new mapping services available either on the phones or on the Internet. One example is Google Maps (http://maps.google.com).

These mapping services are revolutionary in what they bring to poor communities. They allow people to quantify in real time what is happening in their area, as well as see what is happening around the world. Where in the past this sort of mapping and statistical data collection was chiefly the domain of government departments and private services for wealthy corporations, individuals can now participate in the collection of data and map what is happening in their area. This can include mapping actual crime as it occurs, or slum-mapping, where a visual snap-shot of a slum area is made to better target aid and development.

This is a game-changer for human and sustainable development. It has the potential to close the gap between the collection and analysis of data and action. Accurate, real-time data makes it easier to push government agencies to deliver on their promises, especially during a crisis.

Kenya’s eMazingira website (www.emazingira.org) is showing the difference these tools can make. It allows people to identify potentially destructive practices that harm the environment – unregulated forestry, pollution, dangerous animals, land degradation, climate change – and alert others to what is happening. This level of awareness, it is hoped, will in time reduce the destruction of local environments and improve the quality of life for both humans and wildlife.

Mazingira means “environment” in Swahili. The website’s motto is “Keeping the environment clean for the future generation”.

The eMazingira website is a visually simple affair with a leafy banner image and an interactive map showing what is happening. It is in its first iteration and future upgrades are on the way. A rolling list of incidents keeps readers briefed on what is happening, from “Fire burning” to “Sewer burst” to “Rogue elephant”. There are five main categories to choose from and users can file reports by text message, email, sending a Tweet (www.twitter.com) or filling in an online form on the website.

“We got to know about Ushahidi during its first deployment which was in Kenya, when it was used to map post-election violence incidents in early 2008,” explains Dunston Machoka, director of BTI Millman Limited (www.btimillman.com) inNairobi,Kenya, a custom software development firm leading the project.

“We were inspired to develop eMazingira, on one hand, because of the passion we had for environmental conservation and on the other hand, from the success stories we had observed of Ushahidi deployments inKenya,HaitiandJapan.”

Machoka believes this is a critical time forKenya’s environment: “eMazingira comes at a time when environmental conservation is a huge concern inKenya. Our key observation was that there was no effective reporting mode for environmental incidents for citizens.”

The website hopes to better engage citizens in tackling the country’s environmental problems and sees this as a way to spur further government action.

One of eMazingira’s proudest moments came when it won the World Summit Youth Award as the 2011 Runner Up for the use of ICT towards attaining the United Nations Millennium Development Goals.

But how easy is it to work with this technology? Machoka advises those starting out to turn to the Ushahidi team for support.

“I would advise them to get in touch with the Ushahidi team through their website and by doing so the deployment will be easy, fast and there will be adequate assistance in case of any challenges,” he said.

For the next two years, eMazingira will be focusing on rolling out the service to the country, from the main towns to rural areas.

“At the end of the period we hope to start similar programmes in East Africa based on the lessons learnt in Kenya,” confirms Machoka.

And that isn’t where the eMazingira story will stop: its creators also want to deploy the technology globally, if countries have the right conditions.

“The key necessity for the application would be good mobile and Internet infrastructure and government that can promote citizen participation in environmental conservation,” Machoka said.

By David South, Development Challenges, South-South Solutions

Published: December 2011

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

Google Books: https://books.google.co.uk/books?id=Ps0RezX0QbAC&dq=development+challenges+december+2011&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsdecember2011issue

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

Creative Commons License
This work is licensed under a
Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

 

Wednesday
Jun242015

Data Surge across Global South Promises to Re-shape the Internet

The deluge of data gathered by the digital revolution underway in the global South continues to offer a significant economic opportunity. How this data is harvested will forge the successful Internet business models of the future.

As the Internet spreads its way further across the global South, many are forecasting this new surge in web users and the data they generate will radically reshape the way people engage with and use the Internet. Unlike previous generations of web users, most of these new users will be accessing the Internet primarily with mobile phones and other devices, rather than computers. Many will not be native English speakers.

Argentinian philosopher and digital publisher Octavio Kulesz says “the digital experiences undertaken in the South suggest that new technologies represent a great opportunity for developing countries … but on the condition that local entrepreneurs seek out original models adapted to the concrete needs of their communities.”

In a report for the International Alliance of Independent Publishers, Kulesz said we “must ask ourselves how useful it would be to reproduce the prototypes from the North in the South.”

According to the Cisco Visual Networking Index Forecast (2010-2015), by 2015, there will be 3 billion Internet users in the world: 40 percent of the global population. Internet Protocol (IP) traffic is growing fastest in Latin America, where it is forecast to grow by 50 percent from 2010 to 2015. Next are the Middle East and Africa.

There are already as many networked devices – tablets, mobile phones, connected appliances and smart machines – on the planet as people. By 2015 – the year of the Millennium Development Goals (http://www.un.org/millenniumgoals) – they’ll outnumber people by two to one.

The potential of the Internet revolution is especially compelling in Africa, a continent neglected for so long in the global communications revolution. The 10,000 kilometre-long East African Submarine Cable System (EASSy), connecting sub-Saharan Africa with Europe and Asia, has joined other cables from the continent. Gradually, the infrastructure is coming in to place to connect Africa properly to the world.

The first batch of Internet users came from the United States, home of the Internet which grew out of the US military’s Arpanet system (http://en.wikipedia.org/wiki/ARPANET). This first wave of the Internet’s history was very much an American phenomenon. The priorities and content of the web were driven by the cultural and economic concerns of its American users. And the big brands of today’s web reflect this: Google, Facebook, eBay, Twitter, Yahoo, WordPress, to name a few.

As the web expanded across wealthy, developed nations in Europe, users mostly mimicked the priorities of the American approach, using the web to express themselves, be entertained, share files, access government services and sell and market products and services.

But the spread of the Internet across the global South is already showing itself to have a different character and set of priorities. One change is in the way people are accessing the web: through mobile phones and other devices, rather than through laptops and personal computers.

In the future, the trend is towards a global mobile world, in which the communications medium will favour video and audio over text, according to Fast Company magazine (http://www.fastcompany.com). Information is being shared across boundaries on a vast scale for the first time. People around the world are gaining access to data and information never available before, and all of it is nearly instantaneous.

Kulesz said countries of the South face a profound and difficult decision: follow the lead taken by the technology pioneers of the South, or try and replicate what was done in the North?

“Sooner or later, these countries will have to ask themselves what kind of digital publishing highways they must build,” his report said, “and they will be faced with two very different options: a) financing the installation of platforms designed in the North; b) investing according to the concrete needs, expectations and potentialities of local authors, readers and entrepreneurs. Whatever the decision of each country may be, the long-term impact will be immense.”

The costs of trying to replicate the technological infrastructure of the North makes little sense, when it is technologically possible to bypass this costly infrastructure with even newer work-arounds.

“Of course, it would be extraordinary to obtain 80 percent Internet penetration in Africa or make huge investments in infrastructure throughout the developing regions,” continues Kulesz, “but that may never happen. And in the event that it does occur some day, by then the industrialized countries will no doubt have made another technological leap, meaning that the disparity in infrastructure would still persist. So the most effective option is to start working right now, with what is available.”

New global magazine Southern Innovator (http://www.scribd.com/doc/57980406/Southern-Innovator-Issue-1), published by UNDP’s Special Unit for South-South Cooperation, captures how this process is happening, as the people of the global South re-shape the Internet to be their own and to meet their needs.

By David South, Development Challenges, South-South Solutions

Published: August 2011

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

Google Books: https://books.google.co.uk/books?id=j42YBgAAQBAJ&dq=development+challenges+august+2011&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsaugust2011issue

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

Creative Commons License
This work is licensed under a
Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

 

Tuesday
Jun232015

Kenyan Farmer Uses Internet to Boost Potato Farm

 

The rise of social networking websites (http://en.wikipedia.org/wiki/List_of_social_networking_websites) during the past few years has swept across the Internet. The popular Facebook (www.facebook.com) site alone has over 350 million users worldwide. In Africa, there are more than 67 million people with access to the Internet – just over 6 percent of the population (http://www.internetworldstats.com/stats1.htm). And this phenomenon has even begun to penetrate and influence life in poor places with weak Internet infrastructure. A farmer in Kenya, Zack Matere, has boosted his potato crop by turning to Facebook for help.

On his farm in Seregeya near Eldoret, Kenya, Matere used the Internet to find a cure for his ailing potato crop.

“I cycled 10 kilometres to the local cyber café, Googled (www.google.com) ‘potato disease,’ he told the BBC, “and discovered that ants were eating the potato stems.

“I checked again and found that one of the solutions was to sprinkle wood ash on the crop.”

Matere also used the Internet to find a buyer for his rescued crop, and has been able to triple the price he gets for tree seedlings he sells.

Zack believes he is a bit of pioneer: “I think I am the only farmer in the area who uses the Internet.”

He uses his mobile phone to access the Internet and it costs him about US 0.66 cents a day to do it.

This is a lot of money for small-scale farmers so Zack has a plan to tackle the cost. He will share the information he uncovers on the Internet with other farmers in the community by posting it on local community notice boards.

He has noticed some important realities about how people he knows interact with the mobile web. He has found most people do much more with the Net than surfing the mobile web alone at home.

“The Internet is quite an individual pursuit. But a notice board is more of a group thing.

“So if I post an item on a notice board on potato disease, for example, the community can read it, talk together and come to a decision.”

One example of the kind of intelligence Matere is able to glean from the Internet is reports of cartels deceiving farmers by buying potatoes in over-large 130 kg bags instead of 110 kg bags. Matere takes this information and translates it into Swahili and posts it on community notice boards.

Matere also has to fend off other people looking to use his community’s water supply, which he has done by photographing interlopers with his mobile phone and then posting the photographs on Facebook.

“When they came before, I took photos of what they were doing, posted them on my Facebook page and was able to get assistance,” he said.

“I got in touch with Forest Action Network (http://www.fankenya.org/) and they came back to me quickly saying they would help me protect the catchment area.”

He has also discovered there are more profitable ways to make money for farmers.

“There is a lot of money in tree seedlings or bee hives. So if we can get these young people to use the land in an environmentally (friendly) way, they can get even more money than through farming.”

“I have 400 Facebook friends and I think some of them can buy the honey.”

Matere is philosophical about the future: “I am now seeing the practicality of the Internet here in rural Kenya. The problem is I am the only one. That is why the notice board is important. All we need is a bit of relevant information to help us.”

“Once it is made simpler and is more in the local language with more local content, people are going to access the Internet here,” he predicts.

By David South, Development Challenges, South-South Solutions

Published: April 2010

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

Google Books: https://books.google.co.uk/books?id=RR6YBgAAQBAJ&dq=development+challenges+april+2010&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsapril2010issue

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

Creative Commons License
This work is licensed under a
Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

Tuesday
Jun232015

Shoes with Sole: Ethiopian Web Success Story

 

Ethiopia’s bustling capital, Addis Ababa, is experiencing a building and business boom. Foreign investors and Ethiopia’s entrepreneurial and widespread global diaspora are investing again in the country. But Ethiopia still relies for most of its foreign currency wealth on exports of unprocessed coffee beans and leather hides — a model that leaves the bulk of the profits made outside of Ethiopia.

But one shoe company provides an example of a home-grown business that is finding success in the international marketplace, while repatriating most of the profits for its goods back to Ethiopia, creating jobs and local wealth.

Ethiopia’s economy is mostly dependent on agriculture, which accounts for 60 percent of exports and 80 percent of employment (CIA World Factbook). The country has a tiny private sector and high youth unemployment. It is difficult to find funding for small businesses. Yet, because of the high population growth, the country needs to create more jobs.

The Economist magazine has forecast Ethiopia’s economy will grow by 7 percent in 2010, becoming the fifth fastest growing economy in the world, and on course to surpass Kenya to become East Africa’s biggest economy. While this sounds impressive, the country has to run hard to create enough jobs to meet its growing population and still faces significant food security problems.

One company, soleRebels, is combining a clever twist on a local tradition – recycling rubber from old truck tires into shoes, locally known as selate shoes – with sophisticated design concepts and high quality craftsmanship to make a global footwear hit.

Co-founder and managing director Bethleham Tilahun Alemu, a 30-year-old African web-vending entrepreneur, has turned this local craft into a global fashion design hit by adding colourful cotton and leather uppers to the tire shoes. The recycled rubber shoes come in many styles: from handmade flip-flops to boat shoes, loafers, and athletic trainers resembling the popular American sports shoe, Converse (http://www.converse.com/).

SoleRebels’ (http://solerebelsfootwear.weebly.com/index.html) shoe factory is on the outskirts of Addis Ababa in the historic village of Zenabework. Despite its location, it is reaching the international markets through online retailers like Amazon.com. Shipments take between three and five days to arrive in the United States.

And the secret to this small start-up’s success? Apart from great shoes and funky design, Alemu puts it down to this: “We are sitting in Addis Ababa but acting like an American company,” she told The Guardian newspaper.

It doesn’t hurt that Alemu is also money-smart: she is a former accountant.

Started five years ago, soleRebels now employs 45 full-time staff making 500 pairs of shoes a day. The shoes cost between US $33 and US $64. They are also being sold in Japan and the United Kingdom on Amazon’s shoe-selling website, http://www.javari.co.uk.

In 2010, Alemu hopes soleRebels will make US $481,000. But soleRebels has an even more ambitious goal: to become “the Timberland or Sketchers of Africa.”

Timberland (http://www.timberland.com/home/index.jsp), an American shoe and boot maker, has been a pioneer in high-quality leather footwear, breaking new ground in adopting green manufacturing processes and exploiting the power of the web by allowing customers to customise their footwear.

SoleRebels has cleverly exploited the advantages of the global marketplace to grow its customers and profits. The business has done this with just one leg-up: a line of credit from the government to help with large orders. With 6.2 million people out of a population of 80 million needing food aid, Ethiopia is still highly dependent on international aid. But Alemu is showing there is a way to build a sustainable successful business.

Inspiration for Alemu came about when she was thinking what Ethiopian product could be produced in a sustainable way. She remembered the sandals worn in the country.

“Recycling is a way of life here – you don’t throw things away that you can use again and again,” she said. “I wanted to build on that idea.”

Ethiopian shoe makers have had a difficult time in recent years, trying to compete with cheaper Chinese imports. But rather than just trying to come up with a shoe that was even cheaper than the Chinese ones, soleRebels decided to build a business selling shoes to the more lucrative export market.

Alemu reasoned that good design would attract a higher price. She did research on the internet to find out which designs worked well and what were the latest trends in footwear.

This research formed the basis of her range of shoes, which have catchy names like Class Act or Gruuv Thong. The sandals and flip-flops are either cotton-covered or leather covered. The Urban Runner shoe sells best and is inspired by the Converse All Star sneaker.

SoleRebels has a regular supplier of old truck tires and inner tubes and has women weave and dye the cotton, jute and hemp uppers for the shoes. Almost all materials are locally sourced. Old army uniforms are cannibalized for their camouflage pattern.

SoleRebels has also been canny in seeking Fair Trade certification (http://www.fairtrade.org.uk) to help with marketing and selling the shoes.

To increase the market for the shoes, Alemu bombarded American retailers with emails and shoe samples to pique their interest. Because of the U.S. African Growth and Opportunity Act (http://www.agoa.gov), soleRebels’ shoes can be imported into the United States duty-free: a big price advantage in the U.S. marketplace which has helped grab the interest of retailers like Whole Foods and Urban Outfitters.

This interest soon snowballed, and people were placing orders through the soleRebels website (http://solerebelsfootwear.weebly.com/index.html). Orders come by courier from Ethiopia in about a week to the United States.

With all this interest building, Amazon, the leviathan online retailer, decided to become a customer for the shoes. Online retailing has been a huge boost to the growth of soleRebels. According to Alemu, it has enabled the company “to understand the market needs and demands in real time” — a huge advantage to a start-up company far away from its markets.

There is another advantage to using the web to grow a business: it has enabled soleRebels to take greater control of the whole process. The company negotiates directly with retailers, handling orders and credit collection, and this makes sure most of the profits of the business return to Ethiopia.

Making soleRebels quickly profitable has been a benefit to its workers. Starters at the company make US $1.92 a day, while experienced shoe-makers earn US $11 a day (a good wage in Ethiopia).

“In Ethiopia we have become used to taking money from the West, to always getting help,” Alemu told the Guardian. “That does not make for a sustainable economy. We need to solve our own problems.” And what does success enable them to do? SoleRebels are now building a solar-powered factory to replace their current workshop. And there is a steely pride in the firm’s success: “People buy soleRebels because they are good, not just because they are green or from Ethiopia,” Alemu said. “Our product speaks for itself.”

By David South, Development Challenges, South-South Solutions

Published: January 2010

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

Google Books: https://books.google.co.uk/books?id=rBuYBgAAQBAJ&dq=development+challenges+january+2010&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsjanuary2010issue

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

Creative Commons License
This work is licensed under a
Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

Monday
Jun222015

Info Ladies and Question Boxes: Reaching Out to the Poor

 

 

Quick access to accurate and useful information is crucial for development. With the remarkable spread of information around the world via the Internet – one of the greatest achievements of the 21st century – more than 1.5 billion people now use the Web to boost their incomes and opportunities (Internet World Stats).

For those lucky enough to be able to afford regular access to the Internet – as well as a computer and electricity – this new technology is a powerful tool for economic and social advancement. But what about people who are overlooked by technology companies because they are too poor, or too remote, or who are illiterate?

Two initiatives are bringing the benefits of information and communication technologies (ICTs) to the poor and the illiterate in ingenious ways.

Bangladesh’s (http://www.virtualbangladesh.com) ‘Info Lady’ scheme is the brainchild of D.Net (Development Research Network) (http://www.dnet-bangladesh.org/), a non-profit organization formed in 2001 to use information and communication technology (ICT) for economic development.

Info Ladies typically come equipped with a mobile phone, laptop computer, Internet modem, headphone, webcam, digital camera, and photo printer. They roam around remote villages on bicycles and are a one-stop access point for the rural poor for information, telephone calls and digital services like photography. And Info Ladies can also be Info Men, though this seems to be a problem because women have an easier time being invited into people’s homes.

One Info Lady is Luich Akhter Porag. She travels the countryside on her bicycle, equipped with a laptop computer, modem and a mobile phone, and can provide a commercial phone service, photography, livelihood information, knowledge services, international and local voice calls, video and animation and Internet resources.

When farmer Dula Miah had two of his cows bitten by a rabid dog, he was puzzled as to what to do. According to Bangladesh’s Daily Star newspaper, Info Lady Luich Akhter Porag came by to help. By using a software programme called ‘Jeeon’ (http://www.dnet.org.bd/MultimediaSoftware.php?BookType=8) – software designed to provide nine essential services to rural people –  Porag was able to identify the solution: a vaccine and a trip to the Sundarganj Veterinary Hospital.

Around 24 Info Ladies are now working in various villages in the districts of Gaibandha, Noakhali and Satkhira. The concept is effective: after receiving training in how to use the laptop computer and resources, they are dispatched on bicycles to remote villages to connect the poor and uneducated with crucial information.

D.Net started with something they called ‘Mobile Lady’ which used just mobile phones, but became frustrated with the limits of the service and decided to combine the phones with a laptop computer, effectively turning the women into mobile ‘telecentres’ (http://en.wikipedia.org/wiki/Telecentre).

Dr Ananya Raihan, executive director of D.Net, told The Daily Star that each Info Lady now earns between Tk 2,500 (US $36) and Tk 20,000 (US $290) per month. It has proven to be a good business for rural women, he said. And things are set to grow: “We are planning to increase the number of info ladies to 1,000 by year-end (2009).”

While traditional technology companies have stayed away from rural villages because it isn’t worth it for them to go there, the Info Ladies are simultaneously making money in the villages and connecting people to the outside world.

Porag says she has provided services to around 6,000 villagers.

“Now I earn more than Tk 2,500 (US $36) to Tk 3,500 (US $50) per month after becoming an info lady,” said Porag who started working as an Info Lady in June 2007.

Another initiative that is filling the gap between the needs of the poor and powerful information technologies is the Question Box (www.questionbox.org).

Pioneered in India – home to the largest number of illiterate people in the world: 304.11 million (Human Development Report) – the idea is brilliantly simple. An intercom-like white tin box with a phone inside is placed in a village’s public areas. Using the existing phone networks, the user just has to hit a simple button to get an operator at the other end. The operator sits in front of an Internet-enabled computer. The user just asks their question, and the operator turns these questions into search queries. When the computer’s search engine gives back answers, the operator selects the best one and then replies in the user’s native language and in layman’s terms.

The Open Mind Program’s Question Box Project opened its first Box in September 2007 and now operates in Pune, Maharashtra.

It has also expanded to Uganda, where the Question Box and Grameen Foundation (http://www.grameenfoundation.org/) have partnered to bring what they call AppLab Question Box (AQB) to rural Uganda. AQB is a live, local-language telephone hotline service that brings the Internet to the fields and market stalls in Uganda where there are no computers.

The Question Box is based on an idea from Rose Shuman, a business and international development consultant. Shuman had become frustrated that with all the clever people and vast sums of money going into information technology, few were developing low-cost ways to take the power of computers to the people.

Following the constant improvement approach favoured in information technology, the Box is now in its third iteration. One of the adjustments made has been the switch to solar power for the boxes because the electricity grid was too unreliable, according to Shuman.

By David South, Development Challenges, South-South Solutions

Published: September 2009

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

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