Indian Mobile Phone Application Innovators Empower Citizens

With mobile phones becoming ubiquitous across the global South, the opportunity to make money – and possible fortunes – by providing ‘apps’ for these devices is now a reality.

Apps (http://en.wikipedia.org/wiki/Application_software) – applications which allow users of new mobile phones to do everything from running a business to banking to navigating chaotic cities – have quickly become a very creative space and a dynamic market for innovators and entrepreneurs. Because they are pieces of software and are relatively inexpensive to create, requiring only time and hard work, an individual working out of their home can develop an app, introduce it to the online marketplace and see if it will succeed.

The only limit is the imagination.

They are also a great way to solve people’s problems and possibly make some money in the process. As economies and cities grow across the South, many everyday difficulties can be tackled with these apps.

Apps are revolutionary because they solve the problem of how to view websites on mobile phones and smartphones (http://en.wikipedia.org/wiki/Smartphone). Apps are designed for a small screen and have simple functionality and design. They often can function without any constant connection to the Internet, updating themselves sporadically when the phone can connect with phone networks or the Internet. They are also either free or inexpensive, using micro-payments to make a profit. The essence of the micro-payment business model is to charge a small amount and turn this into a large amount by having large numbers of people download the app. It is a successful business formula that has made many vast fortunes throughout the age of the mass consumer market, which began in the late 19th century.

Bart Decrem, co-founder of Tapulous, a maker of apps for the iPhone (http://tapulous.com), told The Economist: “Apps are nuggets of magic.”

Apps are sold in online stores run by companies like Apple (http://itunes.apple.com/us/genre/ios/id36?mt=8), Google, Sweden’s GetJar (http://www.getjar.com), and South Korea’s SK Telecom. Apple’s store has over 425,000 apps and Google’s Android Market has more than 250,000. Other stores include Mobihand, PocketGear, Mobango, Handango, Blackberry App World and Handster (http://www.handster.com).

Research firm Gartner (http://www.gartner.com/technology/home.jsp) estimated that 18 billion apps have been downloaded since Apple opened its first app store in 2008. Remarkably, it forecasts this number could rise to 49 billion by 2013. The most popular topics include games, weather forecasts, social networks, maps, music and news.

The dynamic documented so far for apps seems to follow the way music charts work. A few apps, out of the many on offer, become big sellers and popular favourites, getting the most users. Partly this reflects the difficulty of quickly searching through all the apps available in the world to find the right one, a process that favours well-marketed apps.

The recent TechSparks 2011 App4India (http://www.facebook.com/techspark) contest showcased the creative thinking about apps now happening in India.

One Indian success story is the 1000Lookz (http://www.vdime.com/pro1.htm) app, developed by Vasan Sowriraj (http://www.vdime.com/about.htm), which helps women perform a virtual beauty makeover. A woman can check what shades work best for her skin tone by using her own photos uploaded to the app. The user adds features like foundation, blush, gloss, eye-shadow, eye-liner and lipstick. The app uses facial recognition and skin tone detection technology to assist the virtual makeover. It was developed by VDime Innovative Works headquarterd in Atlanta, Georgia, with its technology developed by its Indian division.

1000Lookz’ mission is to create “innovative products that bring cheer to consumers’ faces.”

Sowriraj got his experience from working as a key member of the team developing special image processing for the Indian Space and Research Organisation (http://www.isro.org).

The same team has also developed another service enabling users to transform standard emoticons – those cartoons used in electronic communications to convey emotions – into emoticons using your own face image. It is called Humecons (http://www.humecons.com), and its slogan is “Emote Yourself”.

The India TV Guide, based in Bangalore, India’s software hub (http://en.wikipedia.org/wiki/International_Tech_Park,_Bangalore), is a mobile phone application developed by Jini Labs (http://www.jinilabs.com) offering programme listings for 150 television channels broadcast in India, and allows viewers to save reminders for favourite shows and build favourites lists.

Jini Labs also makes Jini Books (http://itunes.apple.com/in/app/jinibooks/id404988026?mt=8), a clever app to display books, magazines and journals that are hard to find in conventional shops. It is free and promises to have “indie book authors and publishers – including small size, mid-size independent publishers, university presses, e-book publishers, and self-published authors.”

A very useful app improving people’s lives is the Indian Railway Lite app. India’s railways are a critical part of the country’s economy, and the world’s largest railway system. The complexity of trying to work out the train schedule has been made easier with the app.

Founded by Srinath Reddy, the app’s chief technology officer at RSG Software Services (http://www.rsgss.com), the app enables users to discover train connections between stations, and find which trains pass through stations, while navigating the Indian Railways website. It is a good example of how an app can quickly become a big hit. It became the second most popular on the Apple India app store and is downloaded more than 1,000 times a day.

One of the advantages of the app is its ability to function without access to the Internet. It draws on its own database of information and offers a friendlier user interface than the Indian State Railways website.

“This feature has proved to be very popular as users can access train information even while they are travelling and are out of network range,” Reddy told Yourstory.in. “We update the app at regular intervals and the user has to download a new version of the app to get updated information. Trains are generally added once in a few months and the timetable does not change significantly, so the user can use the same version until the next one is released.”

The app’s creators initially found it difficult to get information and updates from Indian Railways.

“We took around four to five months to build the app,” Reddy said. “Significant effort went into compiling the train and station data as this was not easily available. Refining the UI (user interface) took quite some time as well.”

The company saw a market for the app because there were so many iPhone (http://en.wikipedia.org/wiki/IPhone) users in India. The app was downloaded 45,000 times between June and September, and other versions, including one for Google Android (www.android.com) are in the works to broaden access to people without an iPhone.

The company has its headquarters in Ranchi, India and has four development centers in India located in Delhi, Pune, Ranchi and Hyderabad. Currently, the company has approximately 250 employees with core competencies in Apple, Filemaker and Open Source technologies.

The Tuk Tuk 2 app is a clever and practical application for users of India’s ubiquitous motorized and bicycle rickshaws. They are an important part of the country’s transport infrastructure – but a journey in one can be a stressful experience for many reasons. This app seeks to lesson the stress.

Tuk Tuk 2 app (https://market.android.com/details?id=com.mindhelix.tuktuk2&hl=en) is designed to introduce fairness to the auto rickshaw marketplace. It empowers travellers to track where they are on a journey, check the fare and find the distance covered. It helps to reduce exploitation of travellers and makes sure they know where they are at all times: a powerful resource in crowded, busy and confusing cities.

It was developed by Mind Helix Technologies (http://www.mindhelix.com), founded in 2009 as a dedicated application development company with a mission to empower people with its apps. And that is really what apps are all about!

By David South, Development Challenges, South-South Solutions

Published: October 2011

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

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Mapping Beirut Brings City to Light

As cities in the global South grow ever larger, their often-chaotic evolution can create sprawling urban mazes that would confuse even the brightest brains.

Streets can be unnamed, unnumbered, twisty, full of dead ends and alleys. Informal settlements can pop up within weeks, whole neighbourhoods are razed to the ground and replaced by gleaming office buildings and apartments within months. Some countries experience political instability and conflict, disrupting daily life and making planning difficult. All this chaos makes business and travel more inefficient, especially to visiting businesspeople looking to trade or tourists simply wanting to look around.

When a city fails to communicate its treasures, something is lost for both parties: the city’s businesses lose valuable custom and the visitor or resident fails to grasp what is on offer. How will you find the restaurant you want, or that shop with the just-right fashions?

Beirut is a city that has had its ups and downs. Once called “the Paris of the Middle East” for its beauty and cosmopolitan atmosphere, it descended into decades of civil war and unrest from 1975, most recently in 2006 it had a war with Israel. Its residents have grown used to a city of turmoil and rapid change. They also have grown used to a city that people navigate by landmarks rather than street names.

Bahi Ghubril grew fed up with the frustration of having to always ask people for directions to get around the city, or getting stuck behind drivers begging pedestrians for directions.

Inspired by London’s famous A-Z (http://www.a-zmaps.co.uk), he researched and launched the Zawarib Beirut Road Atlas in 2005 (http://twitter.com/#!/zawaribworld) and (http://www.facebook.com/zawarib).

It is part of a new trend across the global South: people using the slew of new information technologies and online resources to map and discover their neighbourhoods and cities. In turn, this is fuelling economic growth as people can find businesses and promote themselves to buyers and customers.

It took Ghubril two years to put together the first guide, gathering street images from satellite photos and then combining them with information collected on foot and from local mayors and cartographers.

“The project was born from a need to organise the city,” he told Monocle magazine, “but also as a socio-political project to open up the city to its residents and visitors.”

As an entrepreneur, Ghubril had no previous experience in publishing. He has been an actor and worked in finance.

During the research for the guide, Ghubril developed a rich knowledge of the city’s structure, its bureaucracy and how people really live their lives. His willingness to do this hard work is paying off.

Zawarib Beirut – which translates as Beirut Alleys – has successfully expanded into editions covering nearby cities, a pocket version, eight versions colourfully decorated by local artists, and the first Beirut bus map.

The service has a database including thousands of street names, landmarks, sectors and districts within the 34 municipal regions making up Greater Beirut. It includes useful phone numbers, car parks and a bus map. During holidays, like the Muslim holy month of Ramadan, it publishes a map of all of Beirut’s mosques.

Ghubril promotes the guide directly to the city’s residents. Wearing blue and black t-shirts asking “Lost? ask me,” young women help to distribute the guide on the streets of Beirut.

Other mapping projects depend on the mobile phones that are more and more part of daily life in the South’s slums – even for the poorest people. With the spread of mobile phones, it is becoming possible to develop a digital picture of a slum area and map its needs and population. It has become possible to undertake digital mapping initiatives to truly find out who is where and what is actually going on.

An NGO called Map Kibera (http://www.mapkibera.org) is working on an ambitious project to digitally map Africa’s largest slum, Kibera in Nairobi, Kenya.

The Map Kibera project uses an open-source software programme, OpenStreetMap (http://www.openstreetmap.org), to allow users to edit and add information as it is gathered. This information is then free to use by anybody wanting to grasp what is actually happening in Kibera: residents, NGOs, private companies and government officials.

It will literally put Kibera on Kenya’s map.

In Brazil, an NGO called Rede Jovem (http://www.redejovem.org.br) is deploying youths armed with GPS (global positioning system)-equipped (http://en.wikipedia.org/wiki/Global_Positioning_System) mobile phones to map the favelas of Rio de Janerio.

The mappers physically travel around the favela and upload information on each individual landmark (restaurants, roads etc.) as they go. They use Nokia N95s mobile phones that are connected to Google Maps (http://www.maps.google.com). The project then uses Wikimapa (http://www.wikimapa.org.br), and Twitter (http://www.twitter.com) to log the information.

By David South, Development Challenges, South-South Solutions

Published: October 2011

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

Google Books: https://books.google.co.uk/books?id=3I6YBgAAQBAJ&dq=development+challenges+october+2011&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsoctober2011issue

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Cheap Indian Tablet Seeks to Bridge Digital Divide

India has had many false starts in innovating in information technology. While the country and its talented army of software engineers have a global reputation for innovation, the fits and starts that have accompanied attempts to create new hardware and devices have drawn a range of emotions, from amusement to frustration.

India faces an urgent problem: the country is falling behind others in the global South in access to the Internet. Based on 2009 data, there are 5.1 Internet users for every 100 Indians. This compares poorly with Brazil at 39.2 per 100 and China at 28.5.

The challenge is to find inexpensive devices that allow people to access the Internet through mobile phone networks. With 37 percent of India’s 1.21 billion people living below the official poverty line – and some estimates placing the number at up to 77 percent – cheap devices are urgently needed to reach the poor. A study developed by the Oxford Poverty and Human Development Initiative (OPHI),  found eight Indian states account for more poor people than the 26 poorest African countries combined. The Indian states had 421 million “poor” people, compared to 410 million poor in the poorest African countries, it concluded.

The World Bank recently criticised India for lacklustre results in addressing poverty levels.

Five years ago, the Indian government launched a competitive search for an inexpensive device for the masses. The government has been supporting the development of these devices through its National Mission on Education through Information and Communication Technology (Sakshat) (http://www.sakshat.ac.in). It aims to link 25,000 colleges and 400 universities in India in an e-learning program.

The motivation behind these attempts is a good one: to try and find an affordable device to bridge the digital divide (http://en.wikipedia.org/wiki/Digital_divide) and reach the majority of the population living on less than US $2 a day.

But the search has had mixed results.

Low points included a failed attempt to make a rival to the One Laptop Per Child (http://www.onelaptop.org) computer from MIT (Massachusetts Institute for Technology) with an Indian version selling for US $10. What was offered instead in 2009 was a device with no screen or keyboard, requiring an additional laptop and paper to access its stored files. It was also made in Taiwan, rather than India.

Another first stab at making a US $35 tablet computer was launched in 2010 with much fanfare, but by January 2011 the Indian government had dropped manufacturers HCL Technologies for failing to honour its 600 million rupee (US $13 million) contract.

What these first steps show is the complexity of hardware development and how challenging it is to get the user experience right for customers while keeping the price affordable.

But India recently relaunched what it is calling the world’s cheapest tablet computer, selling for US $35. It is called Aakash (http://www.akashslate.com) (http://www.aakashcomputer.co.in), meaning “sky” in the Sanskrit language, and is being sold as an e-learning tool to bridge the digital divide in the country.

The utility of tablets (http://en.wikipedia.org/wiki/Tablet_personal_computer) and e-readers (http://en.wikipedia.org/wiki/Comparison_of_e-book_readers) for people in the global South is clear: they can enable people to bypass the lack of local library facilities to store vast personal archives of books. This is a powerful educational tool: imagine a village doctor with easy access to thousands of medical texts and papers, or a child preparing for university exams no longer having to worry they can find study texts. It also is a cost-effective way to publish in many local languages and break the stranglehold English-language publishing has had on delivering e-books.

Aakash will be sold for US $35 to educational institutions and marketed for private sale for US $61 under the UbiSlate brand name (http://www.ubisurfer.com). It is also hoped the tablet can be sold in the UK and the USA.

Jointly developed by engineers in India, Canada and the UK, it will be assembled at DataWind’s manufacturing plant in Hyderabad, India (http://datawind.com/products.html). Datawind also makes other low-cost, portable devices like the PocketSurfer3 (http://www.pocketsurfer.co.uk).

The project is run by two Indian-born Canadians, DataWind chief executive officer Suneet Singh Tuli and his brother Raja Singh Tuli.

Based in Montreal, Canada, DataWind bills itself as “a leading developer of wireless web access products and services.”

Suneet Singh Tuli wants to sell 1 million tablets a month. The first 100,000 tablets are being bought by the Indian government and then sold to university students.

The Aakash uses the Google Android operating system (http://www.android.com) and has a WiFi capability, 17.78 centimetre wide screen, two USB ports (http://en.wikipedia.org/wiki/USB) and battery that can last three hours. It can stream high-definition videos, read e-books and run Microsoft Windows Office applications.

The components in the device are a mix, including parts DataWind has designed itself to save costs.

“This is not a one-time opportunity,” Suneet Singh Tuli told the Toronto Star newspaper. “There are 2½ to 3 million students entering university every year, as well as 80 million students in Grades 9 to 12, and the government is very serious about making mobile products available to this age group.

“I could tell you a romantic story about two Indian brothers who arrive in Montreal to get a great Canadian education, become citizens, and then go back to India to bring Internet to the masses,” says Tuli.

“But the reality is, this is all about profit – my investors and board wouldn’t want it any other way.”

To compare, the Amazon Kindle Fire device (http://www.amazon.com/Kindle-Fire-Color/dp/B0051VVOB2), which launched recently, sells for US $199 and has fewer features.

“The rich have access to the digital world; the poor and ordinary have been excluded. Aakash will end that digital divide,” Kapil Sibal, India’s education minister told the Financial Times.

India’s initiatives are heating up competition with the One Laptop Per Child project set up by MIT professor Nicholas Negroponte (http://one.laptop.org). The colourful OLPC laptop sells for around US $200, and 2 million have been distributed to Latin America, Africa elsewhere.

While many companies and entrepreneurs are developing products for the poor and the bottom of the pyramid (BOP) markets, it is still a difficult thing to get right. A big issue is aspiration: consumers are still attracted to products they perceive as aspirational and quality, despite a higher price.

“(Aakash) might suffer the Nano syndrome,” Shashi Bhusan, technology analyst at brokerage Prabhudas Lilladher, told the Financial Times, referring to the cheap made-in-India car that failed to catch on (http://tatanano.inservices.tatamotors.com/tatamotors). “It is always difficult to predict the market’s reaction to a product, but what we have learnt from the Nano is that people don’t want to buy the ‘car-like’ product, they want the real thing … I feel the same will probably happen with this ‘laptop-like’ product.”

And others strongly disagree that gadgets can transcend the deep-seated social problems that need radical change.

“It is charity of a very superficial nature,” said George Mathew, director of Delhi’s Institute of Social Sciences. “It has nothing to do with the structure and permanency of our society and our system – you have to work for systemic change.”

Earlier this year an Indian company produced a rival to Amazon’s Kindle (http://www.amazon.co.uk/Kindle-Store/b?ie=UTF8&node=341677031). The Wink (http://www.thewinkstore.com/ereader/index) is designed to accommodate 15 common Indian languages, comes in an eye-catching design and is complemented by a sleek website stuffed with e-books ready for download. The entire package is very well-thought-out and marketed.

The Wink was developed and built by EC Media International and retails, according to its website, for Rs 8,999 (US $200). It looks similar to the Kindle, but where the Kindle is grey the Wink is white. This Indian rival has some impressive capabilities: it can not only support 15 Indian languages, it can also access an online library of more than 200,000 book titles. They range from arts and entertainment to biography, newspapers and science topics. There is also a large archive of free books for download.

But it has come in for criticism for its price, which some say is far too high for the Indian market.

As has been shown by the information technology experience in other countries, it is constant innovation and trial and error which will eventually create successes. But with persistence, this is one space to keep watching.

By David South, Development Challenges, South-South Solutions

Published: October 2011

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

Google Books: https://books.google.co.uk/books?id=3I6YBgAAQBAJ&dq=development+challenges+october+2011&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsoctober2011issue

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

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