Microwork Pioneer Transforms Prospects for Poor, Vulnerable

A pioneering technology social enterprise has found a way to connect people around the world to the new digital economy, transforming their lives and providing long-term employment opportunities. It is closing the digital divide in a very practical way, teaching new skills and, most importantly, providing income to the poor and vulnerable.

The San Francisco, USA-based non-profit social enterprise Samasource (samasource.org) uses what it calls microwork – a virtual assembly line of small tasks broken down from a larger project so they can be completed over the Internet – to outsource work to its network of workers around the world.

The tasks in this virtual piecework range from writing to transcribing to organizing online content.

The company organizes the projects using its own online work distribution system connecting workers around the world to the SamaHub in San Francisco. Most of the workers are women, youth and refugees. When they complete their task, it is sent back to the SamaHub in San Francisco where the staff check it and assure its quality. Once approved and completed, the project is returned to the client.

The company was founded in 2008 and draws on experts in “distributed work, economic development, and outsourcing.”

The microwork is divided into three areas: content services, data enrichment and transcription.

Content services can include writing descriptions for online business listings, organizing large databases on information or creating brief descriptions of existing content to make it easier for search engines to find it. “Data enrichment” tackles the vast quantity of information on the Internet that needs to be kept up to date and reliable. It also includes ‘tagging’, where text or images on the Internet need to have appropriate ‘tags’ or labels. And finally, transcription services include digitizing paper documents like receipts or books or transcribing audio and video files for the web.

All these tasks are labour intensive and require high attention to detail. And they are critical to any online business’s success if it wants a reputation for accuracy and consistency.

Samasource is optimistic about its future potential because of the sheer size of the market for business process outsourcing: estimated to be worth over US $100 billion. What Samasource does, called ‘impact sourcing’ – outsourcing to people in the developing world living in poor or remote communities – is a market worth US $5 billion, according to Samasource’s website.

It differs from conventional business process outsourcing in a number of respects, including the educational background of the workers. Most conventional outsourcing goes to college graduates in cities in India, China and the Philippines. Impact outsourcing is done by people with at most a high school education.

The digital economy needs these workers to handle the many millions of detailed tasks required to link together information. It is easy to take this for granted because it is hidden from view, but it is what enables the Internet to function and businesses to thrive. Samasource provides outsourcing services including content moderation and data entry to clients like LinkedIn, Intuit and the US State Department.

“We bring dignified, computer-based work to women, youth, and refugees living in poverty,” said Samasource’s founder and chief executive officer, Leila Janah.

Janah has a background in development studies and formerly worked for the World Bank. This experience convinced her that much foreign aid was failing to target what poor people are really looking for: a job that pays well.

Samasource sees what it does as work, and not handouts.

It also believes it is changing perspectives, proving people from the poorest places on earth can become trustworthy, hard-working knowledge workers.

The Internet is a unique medium because it transcends borders and smooths contact between people with varying linguistic, cultural and educational capabilities.

“The Internet reduces the friction of collaboration across all of these centres and time zones, and with a highly distributed workforce,” said Janah.

Samasource claims to have paid out US $1 million in wages to more than 1,500 workers around the world. Ambitiously, it wants to expand this to reach some of the 144 million youth between 16 and 24 living on less than US $2 a day.

Youth are a particular focus for Samasource. Samasource targets young people who are literate and have received an education but still can’t get a job.

As for the many women employed by Samasource, they were either unemployed or earning poverty-level wages doing precarious work in low-level manufacturing and not building their skills.

Samasource currently has 16 partnerships in Haiti, India, Pakistan, Kenya, Uganda and South Africa. Criteria to work with Samasource includes being in a high-poverty region. Another criteria is for most of the money earned to stay within the region where the work is done and adhere to the standards laid down by Samasource.

Samasource’s success means it has attracted further funding. In December 2011, it was given a US $1.5 million grant from Google.org – the Google.com search engine’s charity. It has also raised US $5 million from non-profit investors, including the Ford Foundation, the Rockefeller Foundation and the eBay Foundation. The challenge for the Samasource model will be to prove, with this new funding, that it can scale its operations to pay out more to its workers than it is taking in to meet its operating costs.

Microwork is turning out to be big work indeed!

By David South, Development Challenges, South-South Solutions

Published: January 2012

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

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Like this story? Here is a dirty secret: this website is packed with stories about global South innovators. We spent 7 years researching and documenting these stories around the world. We interviewed the innovators to learn from them and we visited them to see how they did it. Why not use the Search bar at the top and tap in a topic and see what stories come up? As for my work, I have been involved with start-ups and media ventures since the early 1990s. While most tech entrepreneurs were either still in their nappies in the 1990s (or just a drunken night away from being conceived in the 2000s), I was developing content for this new thing they called the "Internet". In the years since I have learned a great deal about innovation and digital and have shared these insights in the stories on this website as well as in the 5 issues of Southern Innovator magazine. So, stick around and read some more!    

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Cheap Indian Tablet Seeks to Bridge Digital Divide

India has had many false starts in innovating in information technology. While the country and its talented army of software engineers have a global reputation for innovation, the fits and starts that have accompanied attempts to create new hardware and devices have drawn a range of emotions, from amusement to frustration.

India faces an urgent problem: the country is falling behind others in the global South in access to the Internet. Based on 2009 data, there are 5.1 Internet users for every 100 Indians. This compares poorly with Brazil at 39.2 per 100 and China at 28.5.

The challenge is to find inexpensive devices that allow people to access the Internet through mobile phone networks. With 37 percent of India’s 1.21 billion people living below the official poverty line – and some estimates placing the number at up to 77 percent – cheap devices are urgently needed to reach the poor. A study developed by the Oxford Poverty and Human Development Initiative (OPHI),  found eight Indian states account for more poor people than the 26 poorest African countries combined. The Indian states had 421 million “poor” people, compared to 410 million poor in the poorest African countries, it concluded.

The World Bank recently criticised India for lacklustre results in addressing poverty levels.

Five years ago, the Indian government launched a competitive search for an inexpensive device for the masses. The government has been supporting the development of these devices through its National Mission on Education through Information and Communication Technology (Sakshat) (http://www.sakshat.ac.in). It aims to link 25,000 colleges and 400 universities in India in an e-learning program.

The motivation behind these attempts is a good one: to try and find an affordable device to bridge the digital divide (http://en.wikipedia.org/wiki/Digital_divide) and reach the majority of the population living on less than US $2 a day.

But the search has had mixed results.

Low points included a failed attempt to make a rival to the One Laptop Per Child (http://www.onelaptop.org) computer from MIT (Massachusetts Institute for Technology) with an Indian version selling for US $10. What was offered instead in 2009 was a device with no screen or keyboard, requiring an additional laptop and paper to access its stored files. It was also made in Taiwan, rather than India.

Another first stab at making a US $35 tablet computer was launched in 2010 with much fanfare, but by January 2011 the Indian government had dropped manufacturers HCL Technologies for failing to honour its 600 million rupee (US $13 million) contract.

What these first steps show is the complexity of hardware development and how challenging it is to get the user experience right for customers while keeping the price affordable.

But India recently relaunched what it is calling the world’s cheapest tablet computer, selling for US $35. It is called Aakash (http://www.akashslate.com) (http://www.aakashcomputer.co.in), meaning “sky” in the Sanskrit language, and is being sold as an e-learning tool to bridge the digital divide in the country.

The utility of tablets (http://en.wikipedia.org/wiki/Tablet_personal_computer) and e-readers (http://en.wikipedia.org/wiki/Comparison_of_e-book_readers) for people in the global South is clear: they can enable people to bypass the lack of local library facilities to store vast personal archives of books. This is a powerful educational tool: imagine a village doctor with easy access to thousands of medical texts and papers, or a child preparing for university exams no longer having to worry they can find study texts. It also is a cost-effective way to publish in many local languages and break the stranglehold English-language publishing has had on delivering e-books.

Aakash will be sold for US $35 to educational institutions and marketed for private sale for US $61 under the UbiSlate brand name (http://www.ubisurfer.com). It is also hoped the tablet can be sold in the UK and the USA.

Jointly developed by engineers in India, Canada and the UK, it will be assembled at DataWind’s manufacturing plant in Hyderabad, India (http://datawind.com/products.html). Datawind also makes other low-cost, portable devices like the PocketSurfer3 (http://www.pocketsurfer.co.uk).

The project is run by two Indian-born Canadians, DataWind chief executive officer Suneet Singh Tuli and his brother Raja Singh Tuli.

Based in Montreal, Canada, DataWind bills itself as “a leading developer of wireless web access products and services.”

Suneet Singh Tuli wants to sell 1 million tablets a month. The first 100,000 tablets are being bought by the Indian government and then sold to university students.

The Aakash uses the Google Android operating system (http://www.android.com) and has a WiFi capability, 17.78 centimetre wide screen, two USB ports (http://en.wikipedia.org/wiki/USB) and battery that can last three hours. It can stream high-definition videos, read e-books and run Microsoft Windows Office applications.

The components in the device are a mix, including parts DataWind has designed itself to save costs.

“This is not a one-time opportunity,” Suneet Singh Tuli told the Toronto Star newspaper. “There are 2½ to 3 million students entering university every year, as well as 80 million students in Grades 9 to 12, and the government is very serious about making mobile products available to this age group.

“I could tell you a romantic story about two Indian brothers who arrive in Montreal to get a great Canadian education, become citizens, and then go back to India to bring Internet to the masses,” says Tuli.

“But the reality is, this is all about profit – my investors and board wouldn’t want it any other way.”

To compare, the Amazon Kindle Fire device (http://www.amazon.com/Kindle-Fire-Color/dp/B0051VVOB2), which launched recently, sells for US $199 and has fewer features.

“The rich have access to the digital world; the poor and ordinary have been excluded. Aakash will end that digital divide,” Kapil Sibal, India’s education minister told the Financial Times.

India’s initiatives are heating up competition with the One Laptop Per Child project set up by MIT professor Nicholas Negroponte (http://one.laptop.org). The colourful OLPC laptop sells for around US $200, and 2 million have been distributed to Latin America, Africa elsewhere.

While many companies and entrepreneurs are developing products for the poor and the bottom of the pyramid (BOP) markets, it is still a difficult thing to get right. A big issue is aspiration: consumers are still attracted to products they perceive as aspirational and quality, despite a higher price.

“(Aakash) might suffer the Nano syndrome,” Shashi Bhusan, technology analyst at brokerage Prabhudas Lilladher, told the Financial Times, referring to the cheap made-in-India car that failed to catch on (http://tatanano.inservices.tatamotors.com/tatamotors). “It is always difficult to predict the market’s reaction to a product, but what we have learnt from the Nano is that people don’t want to buy the ‘car-like’ product, they want the real thing … I feel the same will probably happen with this ‘laptop-like’ product.”

And others strongly disagree that gadgets can transcend the deep-seated social problems that need radical change.

“It is charity of a very superficial nature,” said George Mathew, director of Delhi’s Institute of Social Sciences. “It has nothing to do with the structure and permanency of our society and our system – you have to work for systemic change.”

Earlier this year an Indian company produced a rival to Amazon’s Kindle (http://www.amazon.co.uk/Kindle-Store/b?ie=UTF8&node=341677031). The Wink (http://www.thewinkstore.com/ereader/index) is designed to accommodate 15 common Indian languages, comes in an eye-catching design and is complemented by a sleek website stuffed with e-books ready for download. The entire package is very well-thought-out and marketed.

The Wink was developed and built by EC Media International and retails, according to its website, for Rs 8,999 (US $200). It looks similar to the Kindle, but where the Kindle is grey the Wink is white. This Indian rival has some impressive capabilities: it can not only support 15 Indian languages, it can also access an online library of more than 200,000 book titles. They range from arts and entertainment to biography, newspapers and science topics. There is also a large archive of free books for download.

But it has come in for criticism for its price, which some say is far too high for the Indian market.

As has been shown by the information technology experience in other countries, it is constant innovation and trial and error which will eventually create successes. But with persistence, this is one space to keep watching.

By David South, Development Challenges, South-South Solutions

Published: October 2011

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

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Creative Use of Wi-Fi to Reach the Poor

In 2003 former UN Secretary-General Kofi Annan called for greater access to wi-fi, or wireless internet networks, as a mechanism to help poorer regions catch up with the pace of technological change in developed countries. Wireless networks remove the need to lay costly wires and can quickly bring fast and convenient internet access to large populations currently denied access. By removing the need to lay lots of cables to get communities online, wireless could help poorer nations narrow the digital divide and catch up with countries where the technology has already taken hold. Social entrepreneurs are stepping in to fill the gap between the promise of wi-fi and the reality.

A contemporary take on the mobile library, where a bus travels to remote or under serviced areas to lend books, is being used to bring wi-fi and web content to remote villages in India, Rwanda, Cambodia and Paraguay lacking internet access. United Villages and its subsidiary First Mile Solutions cleverly targets only the content the villagers really want and then provides it to them for a fee. Using a fleet of buses and motorcycles, they upload in the city before going to the countryside popular pages and pages previously requested. “There’s only 0.003 percent of the web that rural Indians care about,” founder Amir Hassan told the BBC. “They want to know the cricket scores, they want to see the new Aishwarya Rai photos, and they want to hear a sample of the latest Bollywood tunes.”

Once in the countryside, a small box with an antenna onboard the buses or a motorcycle communicates with the rural computers, sometimes up to six times a day. Special content requests can be made for a few rupees, and emails are collected and delivered. Not only do the buses deliver web content, they also act as a courier service, picking up and delivering products ordered via the web for the villagers. “We-re bringing e-commerce to rural India,” said Hassan.

“My objective is to show to the village youth that having a PC with connectivity is a viable business, so that more and more unemployed youth can take up this as a self-employment opportunity,” remarks villager Raj Kishor Swain, who helps with United Villages.

Green WiFi, based in San Francisco, has a simple aim: to provide children in developing countries with access to the internet. But the difference is that they have developed a solution to the biggest problem in most remote regions: reliable electricity supply. Their invention is intended to partner with the US $100 laptop computers being rolled out in the developing countries by the One Laptop Per Child Project. Green WiFi has developed a low cost, solar-powered, standardized wi-fi access solution that runs out-of-the-box with no systems integration or power requirements. All that is required is a single source of broadband access and light.

In a further boost to internet access in Africa, the World Bank is also funding US $164.5 million in high-speed internet access for Kenya, Burundi and Madagascar to boost regional competitiveness. Eastern and much of Southern Africa is the only region in the world not connected to the global broadband infrastructure.

By David South, Development Challenges, South-South Solutions

Published: April 2007

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

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