Mobile Phone Shopping to Create Efficient Markets across Borders

 

An anticipated game-changing revolution in African trading set for 2013 is getting one innovative business very excited.

Southern African mobile phone “m-commerce” pioneer moWoza (mowoza.com) is developing new ways of selling services and products through mobile phones and developing the networks and infrastructure to capitalize on coming changes in Africa as cross-border trade is liberalized.

It is already selling food packages containing well-known South African brands that can be ordered by migrants on their mobile phones and then delivered to recipients – family or friends – even in remote and hard-to-reach communities. The service is currently operating between Mozambique and South Africa – the two countries share a border.

The start-up hopes to help the millions of migrant workers and small traders who contribute to the constant flow of trade and wealth between states in Africa. These people face many obstacles, including bureaucratic red tape, corruption and harassment.

Cross-border trade by economic migrants is largely informal. moWoza hopes to make it formal and efficient while reducing exploitation of migrants and corrupt practices by officials. By providing an easy-to-use mobile phone service, it hopes to build trust with these transactions.

Africa is a market of a billion people worth US $2 trillion in trade and business, but the World Bank estimates the continent is losing billions of dollars in potential earnings because of high trade barriers. It found that it is easier for African countries to trade with the rest of the world than with other African countries.

The continent’s leaders are calling for a continent-wide free trade area by 2017.

Studies by the World Bank and others have repeatedly shown that inefficient transport and trade barriers translate into higher prices of goods for consumers as importers pass along high transport costs to consumers. Food prices remain extremely high in Africa – almost 25 per cent higher than they were in 2006, according to the World Bank. In developing countries, people normally spend up to 80 per cent of their incomes on food.

With the world in the grip of an ongoing food crisis brought about by multiple factors – including growing populations, environmental challenges such as drought and soil depletion, declining rural economies, inefficient farming methods and commodity speculation – measures that increase efficiencies and trade can be a powerful counterweight and help drive prices back down again.

moWoza – mo stands for mobile and Woza is a Zulu word meaning running -sells a range of products including basic foodstuffs to a target market of cross-border migrants in Southern Africa. moWoza estimates there are 7 million migrant and cross-border shoppers in South Africa alone, and it’s building a network reaching into remote communities to deliver packages ordered through its m-commerce service on mobile phones.

moWoza aims to open up access to products in these underserved markets.

moWoza is trying to position itself for the new opportunities that will arise when, in 2013, 23 African borders open for regional trade, creating a vast trading area stretching from Cairo in Egypt to Cape Town in South Africa.

moWoza wants to be the m-commerce brand that people will turn to. It is chasing customer markets that include African economic migrants, small and medium-sized enterprises doing cross border trade, and the 30 million African economic migrants who are supporting family back in their home countries.

Founder Suzana Moreira says the company carried out extensive research in South Africa, Mozambique, Lesotho, Zimbabwe and Kenya before launching its first trial runs between South Africa and Mozambique. “We ran several pilots to determine the most efficient way to provide access to packages for the beneficiaries and developed the necessary technology to enable our customers (migrants) to place orders simply. We are now operating between Johannesburg and Maputo,” she said.

Officially incorporated in 2009, moWoza did not get up and running until 2010.

Once a customer has experienced a delivery from moWoza, they are introduced to other services like banking or how to download information from the Internet. Many customers are only just learning about the resources available online.

“We look forward to the opening up of cross border trade as our findings suggest that the liberalization and facilitation of the cross-border trade initiative will increase demand for all products and services from South Africa to neighbouring countries,” Moreira said. “South Africa offers an extensive range of products compared to the choice of products that are offered in many of the neighbouring countries.

“The structures and networks that compel migrants to come to South Africa are well established,” she explained.

“The social networks encourage the movement of labour. Hundreds of thousands of male migrants from the Southern African Develoment Community, SADC (http://www.sadc.int/), countries have spent the greater parts of their working lives in South Africa. They in turn had parents or grandparents who had worked in South Africa, while providing a lifeline to the family in the home country.

“This practice will continue: mobile money to a degree will facilitate this lifeline but as long as products can be sourced cheaper in South Africa, the demand for South African products will continue.”

The people behind moWoza sound like business radicals, proclaiming that traditional ‘bricks and mortar’ businesses will be replaced in a shopping revolution by WAP (wireless application protocol) and SMS (short message service) business platforms operating on mobile phones.

Apart from developing the m-commerce business, moWoza aspires to become a well-known brand for the migrant community.

“Becoming a lifestyle brand is a bold statement on our part,” Moreira said. “However, this goal reflects a measure of success and would demonstrate that we are delivering value to our customers (migrants and micro-merchants) and their beneficiaries.”

The moWoza brand hopes to reflect the lives of their customers and be all about embracing fluidity and mobility.

“As our primary customers are transnational and highly mobile (immigrants with a dual existence), we would like moWoza to represent mobility and fluidity (attune to anytime, anywhere, always).” she said. “Their greatest aspiration is an improved livelihood and a simplification of the rigours of grass-roots existence.”

moWoza foresees big changes coming for the economies of the African countries affected by the opening up of regional trade. According to its website: “New markets and trading routes will mushroom, traditional value chains will be replaced with ICT [information and communications technology] innovations; a savvier and younger consumer will emerge who will value convenience and simplicity.”

For users, moWoza’s service works like this: A customer uses a mobile phone to make a purchase. An agent helps with selecting the right package and delivery options. When the payment is made, an SMS mobile receipt – a so-called m-receipt – is sent to the customer. The person who will be receiving the parcel will also receive a text message. During the delivery process, ‘m-updates’ are sent on progress to both parties and when the parcel is finally delivered, a final notification is sent of delivery.

Special drop-off points have been set up in countries where the service is available and there is follow-up contact with the customer to determine their continuing needs.

MoWoza hires people from the communities they operate in as agents. An agent works with the customer to show how the Internet works on mobile phones and to improve their literacy skills.

Product parcels are selected to meet the World Health Organization (WHO) nutritional guidelines. The packages are selected based on focus groups and customer feedback.

With offices in South Africa and the United Kingdom, moWoza is looking forward to expanding what it can offer.

“We will continue to innovate, and deliver services that improve the livelihoods of our target market and their beneficiaries,” Moreira said. “We will extend our packages to include seeds and other agricultural products, school and educational materials, and health products. As we grow, our services will extend to digital (virtual) goods, e.g. insurance products specifically targeting the underserved communities.”

By David South, Development Challenges, South-South Solutions

Published: August 2012

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

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Turning Human Waste to Fertilizer: An African Solution

While South Africa has been free of the racist Apartheid regime since the mid-1990s, the expected boost to living standards for the majority black population has not been as widespread and as quick as many had expected.

One important aspect of lifting living standards is making sure the entire population has access to adequate sanitation and hygiene services. Another is making sure they have access to adequate and healthy food sources. A bright idea based on intensive research is meeting both goals in an innovative way.

According to the Council for Scientific and Industrial Research (http://www.csir.co.za/), some 11 million South Africans have received access to basic sanitation services since 1994 – but 13.3 million still lacked basic sanitation services by 2008.

The Water Research Commission (WRC) (http://www.wrc.org.za/) believes there is a crisis with South Africa’s toilet pit latrines, which are quickly filling up past their original design capacity. WRC’s solution is to turn the human faeces or faecal sludge deposited in pit latrines into fertilizer for farming and agriculture. The Water Research Commission is advocating using the fertilizer either for fruit trees or for trees that will be turned to income sources like paper and fuel.

The WRC’s project and series of experiments are called “What happens when pit latrines get full?”

“Only one third of municipalities have a budget to maintain on-site sanitation,” WRC researcher and scientist David Still told Inter Press Service (IPS). “If pits fill up, all the hard work that was done to address the sanitation backlog will be wasted. Why not use faecal sludge to address the growing problem of food insecurity by planting fruit trees? Or use the sludge to cultivate trees for fuel or paper production?”

Human faecal sludge contains a variety of nutrients, such as nitrogen, phosphates and potassium. The WRC estimates the average person excretes enough human faecal sludge per year to fertilize 300 to 400 square metres of crops.

The big reason people are reluctant to use human waste as fertilizer is because of the pathogens it contains. Spreading this on edible crops is dangerous and it is also a risk to groundwater when it leaches in to the soil.

The WRC conducted research on two sites: Umlazi and Karkloof, both in KwaZulu-Natal, South Africa. They used property owned by the South African Paper and Pulp Industry (SAPPI) and the local municipality.

The first step in the experiments was to bury the sludge in pits and plant crops on top of it. The pathogens were contained using this method and in time died off.

The test trenches were 0.75 metres in depth and filled with different quantities of sludge. Two control sites did not use faecal sludge. The scientists found the sites where the human waste was used saw plant growth and volume increase by “as much as 80 per cent.”

They then tested for pathogens in the soil. This included looking for the eggs of the large roundworm (http://www.nhs.uk/conditions/Roundworm/Pages/Introduction.aspx), a parasite whose presence would be harmful to humans. The site was tested over a period of 30 months, but none could be found.

Tests for microbes at the Umlazi site also found none. The plants were found to have healthy dark green leaves and the trees grew larger with the sludge present.

Researchers also monitored the groundwater around the sites. They found in flat ground and sandy soil there was no impact. In the site with sloping and shallow soil, small increases in nitrate were observed in the groundwater after rainfall.

They concluded the best place to apply this technique is in places that are flat and where the soil is deep.

One local resident, Lindiwe Khoza, was selected to be part of the test. Citrus and peach trees were planted on top of the buried sludge.

She told IPS: “The fruit grows much faster and it seems to be tastier and juicier than fruit bought at supermarkets. We now enjoy fruit from our own garden.”

WRC’s clever solution to these twin problems could help make life much more pleasant in communities still grappling with poor hygiene services, while dramatically improving the health of crops and their yields.

By David South, Development Challenges, South-South Solutions

Published: July 2012

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

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New Journal Celebrates Vibrancy of Modern Africa

Africa has seen huge changes to its communications and media in the past five years. The rise and rise of mobile phones, the expansion of the Internet and the explosion in African blogging and social media, on top of flourishing print and broadcast media, all bring an increasing range of options for telling African stories and increasing dialogue.

With all this new media creating new communications channels – and all the turmoil and change affecting millions as economies and countries change – people need the ability to make sense of it all. One magazine is trying to play that role.

An entrepreneur and multimedia innovator has created a unique publication that is capturing the spirit, ideas and stories of modern Africa. It is a high-quality product, has gathered together talented writers and photographers and is gaining a growing global audience. Chimurenga Magazine (http://www.chimurenga.co.za/) based in Cape Town, South Africa, calls itself a “pan African publication of writing, art and politics.” Named for the Zimbabwean Shona word for “revolutionary struggle,” it is published three times a year. Editor Ntone Edjabe is from Cameroon and came to Cape Town in the 1990s after the end of South Africa’s racist Apartheid regime.

With more than 100 contributors, the magazine offers insight into contemporary Africa, what occupies people’s thoughts and how their lives are actually lived.

It is involved in a wide range of other activities, including co-curating a Global South Dialogue Series. And its readership is truly diverse.

“We have readers who are long-term prisoners at Pretoria Central Prison, who have subscriptions that they get to us in coins, and readers who are successful businessmen,” Edjabe said to The Financial Times Magazine.

Chimurenga is out to challenge perceptions of Africa. Practicing the art of long-form journalism more associated with established high-end publications like The New Yorker (newyorker.com), the magazine sets out to challenge perceptions about Africa.

“Discourse on Africa is geared towards simplicity,” Edjabe told CNN. “Everything must be simple – ‘he’s a poor black man, he’s a victim’ – like there has to be a simple story, in a way this is what signifies Africa and global consciousness.

“The moment you bring a degree of complexity to it, it kind of throws people off, they just don’t know where to look anymore. It’s like, ‘what’s going on?’ So Chimurenga in a way does not try to maintain the superficiality of this narrative – we engage with life, we try to present life as complex as it really is.”

Stories in the journal include Billy Kahora writing on the decay of a neighbourhood in Nairobi, Kenya, Michael Abrahams writing about his time in the Cape Town mental hospital after a suicide attempt, and Sean O’Toole following a Zimbabwean immigrant on his journey into South Africa.

The magazine’s website carries back issues of the journal, along with a shop selling magazines, books and t-shirts and the “Chimurenga Library,” an archive of pan-African, independent periodicals. There’s also live online streaming of music – “from ancient techno to future roots” – through the Pan African Space Station radio station, there is a biennial publication of urban life it calls “Africa-style,” and the writings of 14 African writers who visited 14 African cities to check-up on life in urban areas.

As an example of the creativity of Chimurenga’s talent, a special issue of the magazine tried to better understand the impact of violence in South Africa in May 2008 that led to the deaths of 62 people. It did this by creating a fictitious newspaper called The Chimurenga Chronic (http://www.chimurenga.co.za/chimurenga-magazine/current-issue) set during the violence.

The writers are a mix of Anglophones and Francophones, all based in Africa. Common subjects focus on the world of lower-middle class Africa. Examples of past issues show the variety of its content: Conversations With Poets Who Refuse To Speak, Futbol, Politricks & Ostentatious Cripples, Conversations in Luanda and Other Graphic Stories, *We’re all Nigerian!

Well-travelled editor Edjabe has studied and lived in Lagos, Nigeria and Johannesburg, South Africa. He has worked as a disc jockey, music writer and basketball coach. He launched Chimurenga in 2002. He told The Financial Times Magazine “I printed 1,000 copies, which I carried around in my bag. I sold it mainly to friends.”

It was supposed to be a one-off publication but became a journal, initially written mostly by his friends.

“I found out later that this is how most journals actually begin,” he said. “At the time I thought it was unique.”

He aspired to get Africans writing about the Africa they saw and lived in. The challenge was changing the dynamic he found of writers only considering something worth writing about if it had been featured in non-African media.

Edjabe had already made his mark with an innovative initiative to show the diversity of what Africa has to offer. Three years after arriving in South Africa he started the Pan African Market (PAM) in Cape Town. An African cultural centre, it began as a craft market with various traders able to run their individual businesses and leasing stall space from the market. PAM became very successful because it brought together Africans from across the continent and offered a vibrant mix of artists, small businesses and food. It now has 33 stores and stalls from 14 countries of Africa. Shoppers can find arts and crafts, hair dressing, tailoring, holistic healing and catering.

Hard copies of Chimurenga are distributed around Africa and sent to Europe, the United States and India.

“There’s a feeling about writing something, sharing something that is beautiful and truthful from one’s perspective,” Edjabe told CNN.

By David South, Development Challenges, South-South Solutions

Published: June 2012

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

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Cooking Bag Helps Poor Households Save Time, Money

For millions of poor people around the world, life is lived on the economic margins and household and personal budgets are tight. There were 1.29 billion people in the world living on less than US $1.25 a day as of 2008 (World Bank), and 1.18 billion living on US $1.25 to US $2 per day. There was only a modest drop in the number of people living below US $2 per day – the average poverty line for developing countries – between 1981 and 2008, from 2.59 to 2.47 billion.

Since the global economic crisis erupted in 2008, the world’s poor have seen prices fluctuate wildly as the international financial system fights the effects of the turmoil. In 2008, this led to the Food and Agriculture Organization sounding the alarm about the harmful effects of rising food inflation.

Increasing hunger led to civil unrest and rioting that year.

Anything poor people can do to make their slim daily budgets go a little bit further means more money left over for better quality food and other expenses, like clothing, shelter, fuel and education. One clever invention from South Africa is trying to tackle household cooking costs and shave the cost of fuel required to prepare the family meal. The Wonderbag (http://nbwonderbag.com/) is a brightly coloured, puffy cooking bag that slow cooks a meal in a pot – be it a stew, curry, rice, soups – to save energy.

“The cost and savings per household are significant,” according to the Wonderbag’s inventor, Sarah Collins.

It has many other advantages, too: it is a time-saver, allowing people to spend the time doing something other than just tending the cooking pot. It can also reduce cooking accidents because less time is spent around the stove or fire.

It is an efficient cooking method that uses less water to cook meals. And it even avoids the risk of burning – and wasting – food.

“20 per cent of all staple food in Africa is burned, due to pots being placed on open fires and unregulated stove tops. With the Wonderbag, no burning happens,” confirms Collins.

To date, the Wonderbag has created 1,000 jobs and is looking to increase this to 7,000 jobs in the next five years.

Wonderbag bills itself as “eco-cooking that’s changing lives.”

Eco-cooking seeks to use every joule (http://en.wikipedia.org/wiki/Joule) of energy from the cooking fire or heat source to maximum effect. A pot is placed on the stove and brought to the temperature required for cooking the dish. Then the pot is placed in the Wonderbag. Since the bag is heavily insulated, it reflects back the existing heat in the dish and allows it to continue cooking for up to 12 hours. It can cook rice in one hour and lamb in two to three hours.

It works in four easy steps, summed up on the Wonderbag website: “boil it, bag it, stand it, serve it”.

The Wonderbag claims to use 30 per cent less energy than other cooking methods. According to cost breakdowns on the Wonderbag website, someone with a Wonderbag would use 2.4 litres a week of paraffin – a common fuel for cook stoves – compared to 4 litres without. This works out to a cost of US $2.40 a week with a Wonderbag and US $4.00 a week without.

The trade-off with the savings in money and energy is time – Wonderbag is not suitable for those looking for a quick meal. According to Wonderbag, meat that cooks in 20 minutes on the stove will take five hours in the Wonderbag.

Chicken that takes 15 minutes on the stove takes three hours in the Wonderbag. Vegetables that take five minutes on the stove will cook in an hour in the Wonderbag.

South African entrepreneur and inventor Collins originally developed the Wonderbag for people living in the townships of Durban (http://en.wikipedia.org/wiki/Durban). She found many of the residents spent up to a third of their income on fuel for cooking. They would either use paraffin or spend many hours gathering wood or dung.

These common fuel sources for cooking give off toxic fumes and are a health hazard if used for long periods. The Wonderbag means households spend less time inhaling fumes from a stove.

“The Wonderbag will always be a work in progress for me as I look to adapt the bag in line with my consumers’ feedback,” confirms Collins. “For example, we are now about to launch Wonderbag 2, which has an even more efficient insulator than polystyrene and is more readily available and easier to recycle following feedback earlier in the year.”

In South Africa, the bags sell for R170 (US $22) and there are discounts for the very poor. Collins estimates that a family of four could save US $80 a year if they used the Wonderbag two or three times a week.

Collins has used clever marketing strategies to get the Wonderbags out to the public, and 150,000 have been sold so far. One promotion gave away a Wonderbag with every purchase of boxes of curry powder.

Wonderbag has also partnered with local communities. Swartland Municipality (swartland.org.za) purchased 5,000 Wonderbags and distributed them to 4,700 of “the most indigent and deserving households – the poorest of the poor.”

It is also running a promotion in the United Kingdom where, for every Wonderbag bought, one is given to a family in the developing world.

The popularity and success of the Wonderbag prompted the multinational food company, Unilever – one of the world’s leading suppliers of fast-moving consumer goods – to purchase 5 million bags for distribution. According to the Wonderbag website, this could lead to savings of US $1.35 billion on fuel for the users.

“The partnership has also enabled us to scale up and test the Wonderbag in different markets,” explains Collins.

Wonderbag hope to expand to 12 or 15 developing countries in Africa in 2012.

The company says it plans to target developing countries with high poverty, fuel supply shortages, high incidence of health problems from air pollution, and high incidence of injuries from fuel fires.

And for Wonderbag’s success so far, Collins has this advice: “Immerse yourself in your product and the way of life of your consumers. Understand it and them inside out so you can be your best advert. Word of mouth is by far the best form of advertising and the truth out of your own mouth is a great start.”

By David South, Development Challenges, South-South Solutions

Published: April 2012

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

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Africa’s Tourism Sector Can Learn from Asian Experience

 

Africa continues to be seen as new territory for global tourism, yet it still is not even close to meeting its potential,according to a report by a South African think tank. In fact, many resorts and tourist areas are failing to fill up with visitors. This contrasts with the booming world tourism industry, which broke records in arrivals in 2011 (UNWTO).

Apart from South Africa, much of sub-Saharan Africa is the worst performing region for tourism in the world. Africa received 5.2 per cent of the world’s tourism – 40 million visitors – in 2010. Yet the continent as a whole has 15 per cent of the world’s population: a hint at the potential being missed.

Okavango Delta in Botswana (botswana-places.co.za/okavango.html), reports Canada’s Globe and Mail newspaper,has nearly empty luxury lodges and resorts and is offering heavy discounts to lure tourists in.

But the report believes there are two countries African nations can look to for lessons on how to tighten up their tourism offerings: Vietnam and Cambodia. It points out both these countries share similar challenges, including colonial legacies, war and conflict, poor quality skills and weak infrastructure. Both countries dramatically reversed their failures in a decade and now have booming tourism sectors creating jobs and bringing in wealth.

Africa suffers from negative publicity generated by media reporting about terrorist attacks on tourists across the continent and kidnappings by criminal gangs and pirates in East Africa. The so-called ‘Arab Spring’ upheavals in North Africa are also having an impact. The continent’s many infrastructure problems also limit its potential. These include unreliable power supplies, out-of-date airports, inadequate involvement of local populations in the benefits of tourism and the tourist economy, and poor awareness of attractions apart from the clichéd African “safari”.

The report is urging a re-think by all of Africa’s nations of their tourism strategies and the structure of their tourism sectors. In order for the tourism industry to grow and to thrive, greater focus is required and greater investment needed to ensure the facilities, attractions and experience matches what tourists would expect. And the report believes this matters a great deal because in tourism lies the solution to many of the continent’s high unemployment problems.

Tourism is one of the world’s largest industries and a great generator of wealth and jobs. But while it provides 5 per cent of the world’s gross domestic product (GDP), it only provides 2 per cent of Africa’s GDP.

Tourism in Africa is also heavily skewed to just a handful of countries. The bulk of tourists visit just four countries: Egypt, Morocco, Tunisia and South Africa.

“This desultory record belies the natural advantages Africa has over other regions that have performed much better,in particular the continent’s extraordinary diversity – of wildlife, environment and people,” according to the report produced by the Brenthurst Foundation (thebrenthurstfoundation.org), a think-tank in Johannesburg.

The paper is called ‘Unlocking Africa’s Tourism Potential: Lessons from Vietnam and Cambodia’ (http://www.thebrenthurstfoundation.org/a_sndmsg/news_view.asp?I=121182&PG=288)

The Brenthurst Foundation researches new ideas and “innovative actions for strengthening Africa’s economic performance”.

Cambodia’s tourism industry grew by 17 per cent in 2010 and became the country’s second largest earner of foreign income. In Vietnam, tourism has grown by 11 per cent every year since 1995 and makes up 12 per cent of the country’s GDP.

The report isolated four key lessons that African tourism authorities should follow:

1) Help the private sector to expand what it offers to tourists, and make it more sophisticated, including ecotourism and maritime tourism.

2) Undertake aggressive international marketing campaigns (South Africa is a good example) and push hard their well-known tourism offerings, making them global icons. Also develop tourism hubs.

3) The tourism sector needs to professionalize by investing in skills training in tourism and hospitality.

4) Identify potential tourist markets and smooth the journey for them by streamlining obstacles like visas. They should also make a list of health and safety concerns tourists will have and address them. The report believes this strategy would go a long way to tackle the continent’s high unemployment levels.

“No continent stands to benefit more from the 21st century tourism boom than Africa,” the report claims.

By David South, Development Challenges, South-South Solutions

Published: February 2012

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

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