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Thursday
Jun252015

New Kenyan Services to Innovate Mobile Health and Farming

 

 

Kenya is home to a vibrant innovation culture centred around mobile phones. While not all the services launched will be successful, the flurry of start-ups shows the country has the right combination of technical skills, bright ideas and cash to make a go of new services.

With the number of mobile phone users leaping 28 per cent in 2011, to reach 25 million subscribers out of a population of 39 million (Reuters), the country has a large market for mobile phone-based services. Kenya also has 10 million people with access to the Internet, up from 4 million in 2009.

Two issues critical to the well-being of Kenyans – health services and farming – are being tackled by new mobile phone services. One is a service being run and marketed by a major player in the market, and the other, by a small start-up.

Statistics indicate that in Kenya, one doctor attends to over 10,000 patients. The World Health Organization recommends a ratio of 1:600. There are just over 7,500 licensed medical facilities in the country.

Safaricom, Kenya’s largest telecoms operator, is trying to take the pressure off overstretched medical and health systems with a new mobile health service. Its 24-hour health advice and referral service is called ‘Daktari 1525’ and lets people call and speak with a doctor or an expert to get advice on any health issue. The number 1525 refers to the dialling code which links users directly to the Safaricom call centre. Daktari 1525 is available to the 18 million Safaricom subscribers.

Safaricom has partnered with ‘Call-a-Doc’ to launch the tool. The new service hopes to relieve outpatient departments in government hospitals and health facilities with its advice and referrals. The Daktari 1525 service does not prescribe a treatment to the callers, avoiding the legal risks of remote diagnosis.

It also offers home remedies and health tips on healthy lifestyles. In an emergency, users can also dial Daktari 1525 if there is Safaricom network coverage.

The partnership is divided between Safaricom and Call-a-Doc. Safaricom handles all the mobile phone network infrastructure, the call centre facility and the marketing of the service. Call-a-Doc takes care of recruiting doctors.

But how does the service use the doctors’ time well? The shifts are designed to surge the number of doctors to 15 during peak times, falling to as few as four doctors during off-peak times. The doctors work on a part-time basis and there are currently 50 employed by the service.

Not everyone is convinced the service will work.

“It is a good attempt to venture into the field; however we would like to caution the practitioners involved that they must remain ethical and must at all times uphold professional confidentiality,” Medical Practitioners and Dentist Board Chief Executive Officer Daniel Yumbya told Capital News.

Another new service based in the capital, Nairobi, is trying to shake up the world of farming. Its new mobile phone service, “MFarm: connecting farmers” (http://mfarm.co.ke/) calls itself “a transparency tool for Kenyan farmers”.

It bills itself as a “factory of ideas” looking to find “creative agribusiness solutions.” The service is a paid-for web platform that helps farmers keep track of prices in the capital, Nairobi, and claims to have signed up 3,000 farmers in the first year of operations.

The service offers crop prices by sending a text to the numbers 3535 if the user gives the crop location required. As an example, the user texts “price crop location” “price maize Nairobi”. Users can also sell their crops, or buy farm supplies.

It also allows farmers to group sell their crops by getting together with other small-scale farmers. This is a crucial service because it allows the smaller farmer to sell into the wholesale markets where prices are better. Farmers can also group buy, benefiting from lower prices by buying bulk from suppliers. It cleverly offers several ‘plans’ to suit budgets. There is an ‘Eco Plan’ at the low end, a mid-range ‘Pro Plan’, and a bells-and-whistles option, ‘Biz Plan’.

The service also benefits from its connections with iHub Nairobi (http://ihub.co.ke/pages/home.php), the buzzing “open space for technologists, investors, tech companies and hackers in Nairobi.” It provides a strong support network to turn to when problems arise.

It seems as if it would be a mistake to enter the African market with any new tech solution without first checking out the scene in Nairobi.

By David South, Development Challenges, South-South Solutions

Published: January 2012

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

Google Books: https://books.google.co.uk/books?id=qLYTxcC8HgcC&dq=development+challenges+january+2012&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsjanuary2012issue

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

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This work is licensed under a
Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

Tuesday
Jun232015

Mobile Applications Market: Opportunities for South

As the number of mobile phone users around the world mushrooms, so does the mobile phone applications market. Revenue from downloads of applications, or apps, topped US $10 billion in 2009, according to market analyst firm Juniper (http://juniperresearch.com).

Applications have two distinct advantages for the poor in the South. Apps targeted at the poor can boost incomes and increase health and education. And they are an emerging way to make money.

Somebody who develops an application can expect to make up to 70 percent of the download cost. Apple (http://www.apple.com/iphone/apps-for-iphone) – owner of the iPhone application store – claims it has already given developers over US $1 billion in revenues.

It is a growing industry. The market-leading Apple App Store now boasts more than 225,000 applications for download and sale. It says they have been downloaded an impressive 5 billion times.

Android Market (http://www.android.com/market/#app=com.com2us.HG), run by the search engine Google, has more than 60,000 apps on offer. GetJar (www.getjar.com), an independent mobile phone application store from Sweden, says it has 72,000 apps available and has had 1 billion downloads.

Now that the apps economy has been running for a couple years, it is possible to divine what increases a developer’s success. Some believe the apps marketplace mimics the dynamics of the music business, rather than the traditional software business.

GetJar chief executive Ilja Laurs told the Economist that it takes as long to write an app as a song. Apps on average cost about the same as a music download: US $1.90. And just like the pop music charts, a few become big hits but most never make it. Apps are also a quick hit: even after becoming successful they can quickly fade back to obscurity again. In short, they are fad and trend driven and are very much about the moment and a current need.

That means they are wide open to newcomers from the South.

With mobile phones now the main channel for information in East Africa, for example, and mobile penetration exceeding 40 percent of the population there, vast markets have opened for apps. East Africa has more than 120 million citizens, with a large majority living in rural areas: many needing poverty-fighting apps to change their lives.

Various new applications show the creative thinking already coming out of the South. South Africa’s Afridoctor (www.afridoctor.com) is Africa’s first personal mobile health clinic. Users submit photos of ailments and receive advice from a panel of professionals, or use the mapping feature to find doctors, clinics and all health industry related services nearby. The emergency feature notifies next of kin of your distress and location. Features include symptom checkers, first-aid information, health calculators and quizzes. Afridoctor hopes to make health care affordable and accessible to Africans. It is made by 24.com (http://store.ovi.com/publisher/24.com), South Africa’s largest digital brands group.

In Mexico, the tragedy of migrants dying as they try to cross the border to the United States is being addressed by Mexican professor Ricardo Dominguez, with funding from charities. He has developed an app tool to help people who cross the US-Mexico border find drinking water in the desert, churches with shelter, and human right groups offering them help. Immigrants download the app – being called a “platform for Migrant Border” – onto their mobile phones.

“The purpose is to provide a platform to travel safely through the desert,” said Dominguez, who led the design team.

App action has heated up in India, where Spice Mobiles (http://www.spiceglobal.com/SpiceMobiles/SpiceMobiles.aspx) – a wing of the Spice Group – is launching an application store with 250 content providers. India’s Bharti Airtel launched its first home-grown mobile application store in February of this year – Airtel App Central (http://www.airtel.in/apps). It clocked up over 13 million downloads in four months.

India’s Reliance Communications (http://www.rcom.co.in/Rcom/personal/home/index.html) also launched an application called Socially. It has been designed to enable users to follow the recent activity of friends, and also allows the user to update their status on different social networks like Facebook, Twitter and LinkedIn through a single client.

Jon Gosier, from Appfrica Labs (http://appfrica.net/blog) – behind the highly successful crisis crowdsourcing Ushahidi application (http://www.ushahidi.com) – explained the thinking behind apps in Africa:

“Our goal is to show the world that Africa is capable of solving some of its own problems,” he told CP-Africa.com. “Too often Africans aren’t even considered as a resource when discussing how to improve their own quality of life.”

He has the following advice for would-be app developers: “Think global. Too many entrepreneurs here (Africa) think of themselves as competing with peers within their school or country. That’s not true. You’re competing in the global market now. If your website or web app doesn’t look as flashy or polished as the stuff from 37 Signals (www.37signals.com) or Carsonified (www.carsonified.com), you’ve still got work to do.

“You don’t get a pass on the web because you’re African. You get the challenge of working harder.”

By David South, Development Challenges, South-South Solutions

Published: August 2010

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

Google: https://books.google.co.uk/books?id=7iWYBgAAQBAJ&dq=development+challenges+august+2010&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsaugust2010issue

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

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This work is licensed under a
Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

Monday
Jun222015

Kenyan Mobile Phone Innovations

 

A couple of enterprising Kenyan engineering students are showing how mobile phones are an inventor’s dream. Their two inventions – one a way to re-charge phones while bicycling, the other an aid for catching fish – show the potential for adapting this technology to the needs of the poor.

The rapid spread of mobile phones across the South is giving rise to a flurry of invention and experimentation. While many of the new mobile phone-users do not have much money, they are often driven by poverty to invent solutions – and in so doing prove the phones offer many ways to generate income.

According to the International Telecommunications Union (ITU), Africa is the world’s fastest-growing mobile phone market, and the number of subscribers surpassed 300 million in 2008. The number of mobile phone users in the world passed 4 billion in 2008, and the fastest growth was in the South (ITU). The trend towards increasing development of inexpensive handsets means more phones will be reaching even more poor people in the future.

Kenya has seen blistering growth in mobile phone ownership: from just 200,000 users in 2000, there are now more than 17.5 million people with mobile phones out of a population of 38.5 million

As powerful as mobile phones are, they need electricity to keep working. The struggle to find a steady supply of electricity vexes many in the South, so finding cheap or free ways to recharge the phones represents a huge market opportunity.

While mobile phone recharging has become a business in its own right across the South, it is costly as well as time-consuming. Some people spend hours just getting to recharging stations.

To tackle this chronic problem, Engineering students Pascal Katana and Jeremiah Murimi of the Department of Electrical and Information Engineering at the University of Nairobi, Kenya (http://uonbi.ac.ke/departments/index.php?dept_code=HE&fac_code=32) have invented a device called the “smart charger.” It is powered by the dynamo that is standard issue with most bicycles sold in Kenya. Dynamos on the bicycle’s back wheel are little electricity generators that use pedal power to illuminate the bike’s lights.

It takes an hour to charge the mobile phone by peddling the bicycle: around the same time it takes to charge a phone using an electricity plug. A one-time charge for somebody can cost up to US $2 at a recharging service. But the smart charger sells for 350 Kenyan shillings (US $4.50) – around the cost of two charges.

“We both come from villages and we know the problems,” Murimi told the BBC.

“The device is so small you can put it in your pocket with your phone while you are on your bike.”

The smart charger has been assembled from bits and pieces the duo found: “We took most of (the) items from a junk yard,” Katana said. “Using bits from spoilt radios and spoilt televisions.”

To test the experimental device, workers at the university campus were recruited to have a go.

“I use a bicycle especially when I’m at home in the rural areas, where we travel a lot,” said campus security guard David Nyangoro. “It’s very expensive nowadays charging a phone. With the new charger I hope it will be more economical, as once you have bought it, things will be easier for you and no more expenses.”

Kenya’s National Council for Science and Technology (http://www.ncst.go.ke/) has now backed the project and the students are exploring ways to mass-produce the smart charger.

Another invention by Katana has adapted a mobile phone to improve fishermen’s success, according to Afrigadget (www.afrigadget.com). It amplifies the sounds made by fish as they feed. As the sound is broadcast outwards from the feeding, other fish are attracted to the same place, believing there is more food. A GPRS/GSM (http://en.wikipedia.org/wiki/General_Packet_Radio_Service) mechanism in the fishing net is triggered when there is enough fish in the net, and an SMS text message is sent to the fisherman letting him know it is time to haul in the net.

It looks like Pascal Katana can re-charge your phone and fill your plate!

By David South, Development Challenges, South-South Solutions

Published: September 2009

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

Google Books: https://books.google.co.uk/books?id=uXWUyfb4MacC&dq=development+challenges+september+2009&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsseptember2009issue

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

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This work is licensed under a
Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

 

Monday
Jun222015

Crowdsourcing Mobile Phones to Make the Poor Money

 

 

The proliferation of mobile phones across the global South, reaching even the poorest places on the planet, has given birth to whole new ways of making money. A phenomenon called ‘crowdsourcing’ – in which the power of individuals is harvested to achieve a goal – is now being used to create networks of people earning extra income.

One technology called Txteagle (http://txteagle.com/index.html), works like this: somebody performs small tasks with their mobile phone, such as translating a document into a local language, and in return receives credits or cash, so-called ‘micro-payments.’ By having many people perform these tasks in their spare time or down time at work, a large project can be completed and people can top-up their income. The secret is that the task must be able to be broken up into bite size chunks: the elephant must be eaten with a small fork.

For the poor, or people who are just getting by in a poor country, this can be a much-needed survival top-up in hard economic times. It is also an opportunity for people normally frozen out of formal employment opportunities or living in slum conditions.

Txteagle is being pioneered in Kenya using text messages or a low bandwidth, interactive protocol known as USSD (http://en.wikipedia.org/wiki/USSD) (usually used to check prepaid phone balances).

The rapid growth in take-up has made mobile phones the big success story of the 21st century. With such reach, finding new applications for mobile phones that are relevant to the world’s poor and to developing countries is a huge growth area. It is estimated that by 2015, the global mobile phone content market could be worth over US $1 trillion: relegating basic voice phone calls to just 10 percent of the way people use mobile phones.

The technological success story of mobile phones is impressive: China is home to the same number of mobile-phone users (surpassing 650 million in 2009) as the whole of Europe. According to India’s telecoms regulator (http://www.trai.gov.in/Default.asp), half of all urban dwellers now have mobile – or fixed – telephone subscriptions and the number is growing by eight million a month. In Tanzania, mobile phone use grew by 1,600 percent between 2002 and 2008.

Txteagle is the brainchild of Nathan Eagle of EPROM (Entrepreneurial Programming and Research on Mobiles) (http://eprom.mit.edu/ ). He works on developing new mobile phone applications with computer science departments in 10 Sub-Saharan African countries including: the University of Nairobi (http://www.uonbi.ac.ke/) (Kenya), Makerere University (http://mak.ac.ug/makerere/) (Uganda), GSTIT (http://www.gstit.edu.et/) (Ethiopia), Ashesi University (http://www.ashesi.org/) (Ghana), and the Kigali Institute of Science and Technology (http://www.kist.ac.rw/) (Rwanda).

Eagle has pioneered Txteagle in Nairobi, Kenya with students at the University of Nairobi. Drawing on his experience in East Africa, where he has lived since 2006, Eagle has a powerful message about mobile phones in the South. “This is their technology. The mobile phone is theirs,” he told a conference in March of this year. “It has had a far greater impact on their lives than it has on ours.”

Eagle says typical Txteagle users are “literate people in Nairobi who have significant idle time, like taxi drivers, security guards” or high school students. Like many Southern countries, Kenya has a plethora of languages: 62 in all. It can be laborious and costly to translate into all these languages. But by using crowd-sourcing on mobile phones, mobile phone company Nokia’s (www.nokia.com) phone menus have been translated into 15 local languages.

Already there are more people wanting to earn money this way than there are tasks to do. Eagle has had to cap payments at US $1.50 a day. The service needs to grow, and it is looking to offer people in the United States the opportunity to have easily broken-up tasks done in Kenya. Eagle believes his algorithms (http://en.wikipedia.org/wiki/Algorithm) ensure a 95-percent accuracy rate. One possible market is the US $15 billion medical transcription industry.

Kenya, a nation of 32 million, relies on its small business sector for most employment. In 2005, the government’s Economic Survey (www.cbs.go.ke/) found the small business sector created 437,900 jobs – mostly because of the boom in mobile phones. According to the Massachusetts Institute of Technology (MIT), adding an additional 10 mobile phones per 100 people boosts a typical developing country’s GDP growth by 0.6 percent. The boost comes from the innovative use of mobile phone technology by local entrepreneurs.

Kenya is making significant headway on innovating with mobile phones. Already, 30 percent of Kenyans pay for their electricity with their mobile phones instead of waiting in line.

“We have transformed the majority of phones in East Africa into a platform that people can use to make money,” Eagle told the conference. “There are 15 million Africans ready to start working on their mobile phones.”

By David South, Development Challenges, South-South Solutions

Published: July 2009

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

Follow @SouthSouth1

Google Books: https://books.google.co.uk/books?id=_bgpEldq9JsC&dq=development+challenges+july+2009&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsjuly2009issue

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

Creative Commons License
This work is licensed under a
Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

Friday
Jun192015

Mobile Phones: New Market Tools for the Poor

 

Bangladesh’s poor can now buy and sell goods and services with their mobile phones, thanks to a Bangladeshi company’s pioneering mobile phone marketplace. The company, CellBazaar, serves as a useful role model for other Southern entrepreneurs and companies looking to develop and market mobile phone applications for the poor that really help them.

CellBazaar is simple to use: A user begins the process by texting the word “buy” to short message (SMS) code 3838. They then are offered a list of all the items for sale and scroll through them to find what they want. When they have found something, they send another SMS. In response, an SMS comes back telling the seller’s phone number. And from that point, business is underway between the buyer and the seller.

“It’s a far more efficient way of finding things. In the past you have to go to newspapers, magazines, and find the best match,” founder Kamal Quadir told MobileActive.

The categories run from used cars and motorcycles, to new laptops, agricultural products like corn, chickens and fish, educational tutors, jobs, and places for sale and rent.

Quadir said he had the idea for CellBazaar when he was a graduate student at MIT, the Massachusetts Institute of Technology in the United States.

“I was surrounded by technologically sophisticated people,” he said. “I saw all this technological possibility and heard one top-notch scientist mentioning that a very cheap mobile phone had the same capabilities as a NASA computer in 1968. A country like Bangladesh has 35 million NASA-type computers, and most importantly, they’re in people’s pockets.”

Quadir saw all this power going to waste, and realized how business was being held back by the lack of information. Absence of market intelligence – or what is available for sale and what is a good price – was a big impediment to more profitable and efficient business transactions.

Quadir first created the idea at MIT Media Labs and eventually signed a contract with GrameenPhone. CellBazaar launched in July of 2006, and, after a year of beta testing, the team started to actively market the service in August 2007.

CellBazaar can also be accessed through its website. This has the advantage of making what is a very local market an international market.

Partnering with GrameenPhone, Bangladesh’s leading telecommunications service provider with more than 18 million subscribers, had its advantages. With 60 percent of the Bangladesh market, “their network is larger than others,” Quadir said.

Just as web applications like Google and the powerful social networking website Facebook (www.facebook.com) transformed the way people work and socialize, so CellBazaar has needed to encourage a change in behaviour for it to work. At first, people didn’t think they had anything worth selling, or that they could use the text messages to connect to a marketplace.

“In the past, a rural village person couldn’t even imagine that they wanted to sell something and the whole world would be willing to buy it,” Quadir said. “The biggest challenge we have is people blocking that audacity and courage.”

To date, over 1 million people have used the service out of a country of 150 million people. “Fundamentally the real issue is about changing people’s patterns,” he said. “But once they learn how to use it, people start doing it really frequently.”

The CellBazaar experience also shows how critical clever marketing is to business success. The company has been marketed through tastefully designed stickers placed in the windows of cars, taxis and microbuses — ubiquitous and continuous publicity for low cost.

CellBazaar also has launched educational booklets for four target audiences: villagers and farmers, the elderly and retired, young professionals, and tech-savvy teenagers. There are detailed booklets for those who want step-by-step instructions, as well as short leaflets for customers who want to carry a “quick guide” in their pocket.

CellBazaar launched its first television campaign during the Muslim festival of Eid in 2007. The ads featured a newspaper seller called Shamsu Hawker, and show how he begins a new career buying and selling used televisions with the help of CellBazaar. The advertisement’s unusual setting on a train, as well as positive imagery of Bangladesh, created a sensation among TV viewers. The character “Shamsu Hawker” has become a nationally recognized icon and popular cultural figure.

As the service grows, the demographic that uses it has also expanded. “Young people were the early adopters,” said Quadir. “Initially urban people used it more, because we didn’t market very aggressively. Word of mouth spread faster because of the higher concentration of people in cities. But now it has spread to rural areas as well.”

CellBazaar has won many awards for its innovation in social and economic development.

The ambitious Quadir wants to expand CellBazaar into East Africa, Eastern Europe, and South Asia. Unlike the web, CellBazaar has to make deals with local mobile phone providers. He can’t just offer the service through the internet. “The Internet belongs to everybody — like highways and like fresh air,” said Quadir. “Mobile networks are privately owned.”

“So far the operators we have worked with have been very good,” he said. “We are very selective in terms of what operator we work with.” As CellBazaar looks to expand, Quadir is focusing efforts on places that have high mobile penetration rates and low web penetration. “We’re looking at any place that has less internet. No matter how good the application is, having internet and high computer penetration doesn’t help us,” he said. “And mobile is everywhere.”

The same lesson is being learned around the world. A study of grain traders in Niger found that “cell phones reduce grain price dispersion across markets by a minimum of 6.4 percent and reduce intra-annual price variation by 10 percent.” According to the study, “The primary mechanism by which cell phones affect market-level outcomes appears to be a reduction in search costs, as grain traders operating in markets with cell phone coverage search over a greater number of markets and sell in more markets.”

Mobile phones are now the fastest growing consumer product in history. Portio Research estimates that between 2007 and 2012 the number of mobile subscribers will grow by another 1.8 billion, mostly in emerging economies like India and China.

Informa Telecoms and Media estimates mobile networks now cover 90 per cent of the world’s population – 40 per cent of whom are covered but not connected. With such reach, finding new applications for mobile phones that are relevant to the world’s poor and to developing countries is a huge growth area. It is estimated that by 2015, the global mobile phone content market could be worth over US $1 trillion, and basic voice phone calls will account for just 10 per cent of how people use mobile phones.

Leonard Waverman of the London Business School has estimated that an extra 10 mobile phones per 100 people in a typical developing country, leads to an extra half a percentage point of growth in GDP per person.

The experience in the Philippines has shown that the best way to drive fast take up of mobile phone services is to offer something very practical and connected to personal income.

“The most significant lesson learned so far,” said Shawn Mendes, lead author on the report, The Innovative Use of Mobile Applications in the Philippines: Lessons for Africa, “is that m-Banking, rather than more altruistic applications such as m-Health and m-Education, has delivered the greatest benefits to people in developing countries.”

By David South, Development Challenges, South-South Solutions

Published: October 2008

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.  

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Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsoctober2008issue  

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

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