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Jun252015

New Kenyan Services to Innovate Mobile Health and Farming

Thursday, June 25, 2015 at 7:45AM

Kenya is home to a vibrant innovation culture centred around mobile phones. While not all the services launched will be successful, the flurry of start-ups shows the country has the right combination of technical skills, bright ideas and cash to make a go of new services.

With the number of mobile phone users leaping 28 per cent in 2011, to reach 25 million subscribers out of a population of 39 million (Reuters), the country has a large market for mobile phone-based services. Kenya also has 10 million people with access to the Internet, up from 4 million in 2009.

Two issues critical to the well-being of Kenyans – health services and farming – are being tackled by new mobile phone services. One is a service being run and marketed by a major player in the market, and the other, by a small start-up.

Statistics indicate that in Kenya, one doctor attends to over 10,000 patients. The World Health Organization recommends a ratio of 1:600. There are just over 7,500 licensed medical facilities in the country.

Safaricom, Kenya’s largest telecoms operator, is trying to take the pressure off overstretched medical and health systems with a new mobile health service. Its 24-hour health advice and referral service is called ‘Daktari 1525’ and lets people call and speak with a doctor or an expert to get advice on any health issue. The number 1525 refers to the dialling code which links users directly to the Safaricom call centre. Daktari 1525 is available to the 18 million Safaricom subscribers.

Safaricom has partnered with ‘Call-a-Doc’ to launch the tool. The new service hopes to relieve outpatient departments in government hospitals and health facilities with its advice and referrals. The Daktari 1525 service does not prescribe a treatment to the callers, avoiding the legal risks of remote diagnosis.

It also offers home remedies and health tips on healthy lifestyles. In an emergency, users can also dial Daktari 1525 if there is Safaricom network coverage.

The partnership is divided between Safaricom and Call-a-Doc. Safaricom handles all the mobile phone network infrastructure, the call centre facility and the marketing of the service. Call-a-Doc takes care of recruiting doctors.

But how does the service use the doctors’ time well? The shifts are designed to surge the number of doctors to 15 during peak times, falling to as few as four doctors during off-peak times. The doctors work on a part-time basis and there are currently 50 employed by the service.

Not everyone is convinced the service will work.

“It is a good attempt to venture into the field; however we would like to caution the practitioners involved that they must remain ethical and must at all times uphold professional confidentiality,” Medical Practitioners and Dentist Board Chief Executive Officer Daniel Yumbya told Capital News.

Another new service based in the capital, Nairobi, is trying to shake up the world of farming. Its new mobile phone service, “MFarm: connecting farmers” (http://mfarm.co.ke/) calls itself “a transparency tool for Kenyan farmers”.

It bills itself as a “factory of ideas” looking to find “creative agribusiness solutions.” The service is a paid-for web platform that helps farmers keep track of prices in the capital, Nairobi, and claims to have signed up 3,000 farmers in the first year of operations.

The service offers crop prices by sending a text to the numbers 3535 if the user gives the crop location required. As an example, the user texts “price crop location” “price maize Nairobi”. Users can also sell their crops, or buy farm supplies.

It also allows farmers to group sell their crops by getting together with other small-scale farmers. This is a crucial service because it allows the smaller farmer to sell into the wholesale markets where prices are better. Farmers can also group buy, benefiting from lower prices by buying bulk from suppliers. It cleverly offers several ‘plans’ to suit budgets. There is an ‘Eco Plan’ at the low end, a mid-range ‘Pro Plan’, and a bells-and-whistles option, ‘Biz Plan’.

The service also benefits from its connections with iHub Nairobi (http://ihub.co.ke/pages/home.php), the buzzing “open space for technologists, investors, tech companies and hackers in Nairobi.” It provides a strong support network to turn to when problems arise.

It seems as if it would be a mistake to enter the African market with any new tech solution without first checking out the scene in Nairobi.

By David South, Development Challenges, South-South Solutions

Published: January 2012

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP's South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South's innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.

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Google Books: https://books.google.co.uk/books?id=qLYTxcC8HgcC&dq=development+challenges+january+2012&source=gbs_navlinks_s

Slideshare: http://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsjanuary2012issue

Southern Innovator Issue 1: https://books.google.co.uk/books?id=Q1O54YSE2BgC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 2: https://books.google.co.uk/books?id=Ty0N969dcssC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 3: https://books.google.co.uk/books?id=AQNt4YmhZagC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 4: https://books.google.co.uk/books?id=9T_n2tA7l4EC&dq=southern+innovator&source=gbs_navlinks_s

Southern Innovator Issue 5: https://books.google.co.uk/books?id=6ILdAgAAQBAJ&dq=southern+innovator&source=gbs_navlinks_s

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David South |

Rickshaw Drivers Prosper with New Services

Sunday, June 21, 2015 at 4:14PM

The rickshaw is the world’s oldest form of wheeled transportation and forms a significant part of India’s transport infrastructure. In large cities across Asia, 1 million three-wheeled auto-rickshaws form an important means of daily transportation and a vital source of income for their drivers. There are 8 million cycle rickshaws on the streets of India, the government says. They perform many tasks: as taxis, as couriers, as goods movers. And the Indian government promotes cycle rickshaws as a non-polluting alternative.

But rickshaw drivers in India struggle with a bad image despite being a critical component of the transport infrastructure. They work 12 to 18 hour days, are paid poorly, and are subject to frequent abuse from passengers and other drivers in the crowded and stressful streets.

Many of the men working as rickshaw drivers have left behind families in villages. Because their main home is elsewhere, many just eat, sleep and live next to the roadside.

An innovative company is taking this important service into the 21^st century, and in turn boosting income and benefits for the drivers and restoring their dignity. Based in Delhi, Sammaan (www.sammaan.org), meaning dignity, has developed a sophisticated business model that offers a wide range of services to rickshaw passengers – drinks for sale, mobile phone chargers, courier collections, music, magazines/newspapers, first aid and outdoor advertising and marketing – along with professional treatment of the drivers, providing them with a uniform, identity card, bank accounts, profit sharing and insurance. The drivers pay a small maintenance fee of 10 rupees a day (US 20 cents) for renting the rickshaws. It is common in the rickshaw industry in India for drivers to rent their vehicles on a daily basis – 95 percent do so.

Drivers get the full fare from a ride, while they share the profits from the sales of goods with Sammaan (http://uk.youtube.com/watch?v=yUuP16fyTjM).

Sammaan’s founder, 27-year-old Irfan Alam, from the Indian state of Bihar, had the inspiration for his business idea when he was thirsty and riding in a rickshaw. He knew the rickshaw driver made very little money after he paid his rent for the rickshaw. And so he thought about how drivers could increase their income. Why couldn’t they sell drinks, or newspapers or mobile phone cards, he thought?

As well, since they travel more than 6 miles a day on average, why not deliver things and host advertisements on the rickshaws?

Sammaan’s idea is to fully modernize the rickshaw business: an important goal considering it makes up 30 percent of urban transport in India. By turning rickshaws into mobile advertising and marketing vehicles, income is substantially increased, while offering services builds loyalty from passengers.

In order to improve the quality of life for drivers, Sammaan also offers free evening classes for the drivers and their children.

Sammaan’s rickshaws are custom designed to allow for ample space to display the paid-for advertisements. This has proved a highly competitive way to do outdoor advertisements: it is 90 percent cheaper than advertising billboards and other campaigns. The fact the rickshaws go everywhere – from urban back streets to rural areas – makes it an effective way to reach all corners of India.

The rickshaws for the passengers are no more expensive than rickshaws with no services. And passengers are even covered by insurance if there is an accident.

Sammaan currently has hundreds of rickshaws running in Noida, Ghaziabad , Patna , Agra , Meerut , Gurgaon and Chandigarh .

The company also is planning to offer phone services in the rickshaws and the ability to pay utility bills while riding inside.

“We are also in advanced talks with Zandu Pharmaceuticals, Coca Cola and Dabur, and are hopeful of getting advertising contracts from them,” Alam told The Economist magazine. Sammaan expects to make Rs 10,000 to 15,000 (US $204 to US $307) a year from a single rickshaw.
Alam is part of a new breed in India: he is not from an established business family, but is nonetheless well educated. Many educated Indians are turning to entrepreneurship instead of becoming a corporate drone in a big company. This is being called a revolution in middle-class aspirations.

India has long-standing entrepreneurial traditions: merchant community the Marwari baniyas (http://en.wikipedia.org/wiki/Marwaris) are famed for their business acumen. But the new entrepreneurs have different aspirations and inspirations. They look to technology pioneers like Infosys (http://www.infosys.com/) and hire people based on merit and professionalism, not family connections.

The hot areas for this new breed of entrepreneur are technology, entertainment, human resources and education.

Alam’s rickshaws are made out of fiberglass for tourist towns with paved roads, and a rugged version out of iron for places with poor road conditions.

Another initiative to modernize the rickshaw business has come from India’s Centre for Scientific and Industrial Research (CSIR) (http://www.csir.res.in/), which has developed a state-of-the-art, solar powered version of the humble cycle-rickshaw.

The “soleckshaw” is a motorized cycle rickshaw that can be pedalled normally or run on a 36-volt solar battery.

The makeover includes FM radios and power points for charging mobile phones during rides.

The “soleckshaw,” which has a top speed of 15 kilometres (9.3 miles) per hour, has a sturdier frame and foam seats for up to three people.

The fully-charged solar battery will power the rickshaw for 50 to 70 kilometres (30 to 42 miles). Used batteries can be deposited at a centralized solar-powered charging station and replaced for a nominal fee.

By David South, Development Challenges, South-South Solutions

Published: January 2009

Cited in A Sociological Approach to Health Determinants by Toni Schofield (Cambridge University Press, 2015)